Technical Support Manager

November 14

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Ocado Group

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Online retail • UK grocery delivery service • Technology • IT • Engineering

10,000+

Description

• Join a team redefining grocery customer experience in North America. • Facilitate process improvements and equipment introduction at NA sites. • Manage Continuous Improvement projects and support operational teams. • Perform technical training and audits for compliance at NA locations. • Lead technical initiatives and build strong cross-business relationships.

Requirements

• Excellent leadership and management skills with demonstrated solid experience within a similar industry and business function. • Deep understanding of engineering systems and automation., engineering degree desirable. • Project management aptitude. • Strong organizational and communication skills and the ability to work in a multi-disciplined team of varying levels of technical experience. • Strong ability to prepare, present and share project information to ensure buy in from stakeholders. • Skilled in Lean Principles and tools, with demonstrated experience in implementing and maintaining working methods and systems. • Sound analytical skills, good problem solver. • Must have a minimum of 1 year experience with Ocado at a facility or relevant experience. • A Bachelor's degree in Industrial, Electrical or Mechanical engineering with a minimum of three years experience preferred. • A strong understanding of all engineering processes within Ocado. • Operational knowledge of the main processes within each work area in line with Safe Systems of Work (SSOW’s). • Strong interpersonal skills and excellent relationship building capability with the ability to engage stakeholders across the business. • Able to resolve conflict. • Able to work with little supervision, keen to adapt quickly and learn new techniques. • Knowledge / experience of working with controls, analyzing faults and providing solutions. • Experience of both reactive and preventative maintenance techniques. • Good technical ability relating to automation hardware and software. • Sound analytical skills with an eye for detail; good problem solving ability and a practical approach. • Numerate and PC proficient including Google Workspace and MS Office. • Flexible to working a shift-based pattern including nights and weekends as necessary to deliver training. • Ability to travel up to 80% of the time for short-periods, some at short-notice. May require extended travel if the situation warrants.