Technical Support Technician I

3 days ago

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Medline Industries, LP

WebsiteLinkedInAll Job Openings

Manufacturing and distribution of medical supplies • Medical Devices • Supply Chain

10,000+

💰 Private Equity Round on 2021-06

Description

• Diagnose and resolve basic problems using documented procedures and checklists in the performance of most responsibilities. • Enter call data into a tracking system. • Escalation of problems to higher level technical support professionals when necessary. • Support for Medline customers that order Medline products through Medline.com.

Requirements

• Experience with assisting customers with web based ordering. • Experience assisting customers using multiple browsers (e.g., Edge, Chrome and others). • Excellent customer service and interpersonal skills. • Excellent verbal communication skills. • Strong competence within a Windows & MS Office environment. • Proven experience working within a team environment. • Ability to problem solve and investigate issues when provided with minimal information.

Benefits

• health insurance • life and disability • 401(k) contributions • paid time off • access to the Employee Assistance Program • Employee Resource Groups • Employee Service Corp