Technical Support Specialist

4 days ago

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4DS Corp

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Description

• Install and configure computer systems and applications within the company • Respond to customer inquiries and assist in troubleshooting and resolving challenges • Actively update, maintain and monitor all aspects of computer networks • Resolve technical issues related to network interruptions • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems • Maintain a working log detailed all required system updates, as well as the date of completion • Organize and file documentation pertaining to warranties and instructional guides for computer hardware • Assist management in creating training materials pertaining to computer troubleshooting and usage

Requirements

• A bachelor's degree in computer science or related technology field is preferred • Industry-specific certification in relevant computer languages or software may be required • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution • Comfortable working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programs • Accept constructive criticism and customer feedback regarding their experience with software or IT services • Extensive experience working with different operating systems including Windows and Mac OS • Professional written and interpersonal skills are essential when communicating with customers and clients • Ability to prioritize and manage several milestones and projects efficiently