Controls Engineer - Technical Support

November 7

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KION Group

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Industrial trucks, related services and supply chain solutions • automation • forklift

10,000+ employees

Founded 2006

🚗 Transport

🔧 Hardware

⚡ Energy

Description

• The primary function of this role is to provide remote support to Dematic Customers on production systems. • Often, traveling is required for support and training purposes. • Participates in the support of semi-complex systems that integrate hardware and software. • Provides support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up. • Participates in recommending ideas related to productivity improvement, cost reduction, and improvement in customer satisfaction. • Provides troubleshooting expertise to Dematic's customers. • Travel between 20-30% to different customer locations, which may include weekends and overtime.

Requirements

• Bachelor's Degree • Experience with Dematic Walmart Installs • Being willing to work nights and on-call coverage is a must • 5+ year's experience in a related field providing customer service support • Experience with Allen Bradley Logix PLC controls platforms • Experience with controls hardware troubleshooting • Siemens and Modicon PLC experience a plus • Electrical troubleshooting experience • Strong customer service mentality • Ability to work in a team environment • Strong verbal communication skills over the phone • Ability to work independently • Some positions in the U.S. may require vaccination against COVID-19

Benefits

• Career Development • Competitive Compensation and Benefits • Pay Transparency • Global Opportunities