Technical Support Engineer

November 6

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Paragon

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Embedded Integration Platform • Embedded iPaaS • Native Integrations • Embedded Integrations • B2B Integrations

11 - 50 employees

Founded 2019

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

Description

• Troubleshoot and resolve complex technical issues for customers. • Collaborate with Engineering, Success, and Product teams to replicate and resolve challenges. • Understand and solve technical issues through debugging and improving processes. • Work in a dog-friendly office in West LA or remotely, preferably within PST time zones.

Requirements

• 3+ years of experience in a technical support or engineering role within a B2B SaaS environment, with a strong focus on debugging and troubleshooting. • Solid technical skills, including 2+ years of experience with programming (preferably JavaScript), APIs, and system architecture. • Experience with log analysis, monitoring tools, and cloud environments. • Exceptional problem-solving abilities and attention to detail. • Strong communication skills, capable of documenting complex technical issues clearly and concisely, and interacting effectively with customers.

Benefits

• Competitive health, dental, and vision insurance to keep you covered. • Unlimited paid time off for personal well-being. • Work in a beautiful, pet-friendly space in West LA. • Open to candidates in PST time zones, aligning with our core working hours.