Remote IT Support Engineer

November 8

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CLOUDSKOPE

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Cloud Security & Governance • Software Development • Information Risk Management (IRM) • CyberSecurity • HIPAA Compliance

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Description

• Support Engineers serve as frontline technical resources for Cloudskope’s customers and partners via phone, email, or on-site. • They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. • You will monitor, maintain and support customer networks, handle customer tickets, and drive them to resolution. • You will be part of a team responsible for providing an outstanding technical support experience to our business customers. • You will own and manage the customer experience over the phone and Web. • When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups), or Management.

Requirements

• 3+ years in an IT support role with experience working remotely. • Microsoft, Cisco or Network Certifications are ideal. • Strong customer communications skills are crucial in this role. • Experience with enterprise technologies like Active Directory, Microsoft server, Networks, VLANs, and Firewalls. • Experience with Ubiquiti Unifi Networks equipment, configuration, and management. • English Language: fluent in reading, writing, and speaking. • If English is not the native language, proficiency test results are a plus (e.g. TOEFL, TOEIC, Cambridge English Exams)

Benefits

• A flexible working policy, allowing some work-from-home • Vacation after the first 3 months of successful employment • A friendly, safe, and nurturing environment within a high-rise building. • A dedicated office, and the latest in technology and tools for every employee.