Technical Support Engineer - Central/West US

November 10

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Komodor

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Kubernetes • Fleet Management • K8s Access Management • K8s Troubleshooting • K8s Reliability

51 - 200 employees

🏢 Enterprise

☁️ SaaS

Description

• At Komodor, we are transforming the way teams troubleshoot and manage Kubernetes environments. • The ideal candidate will collaborate with customers and internal teams to solve technically complex problems. • Provide technical support for the Komodor Platform - Kubernetes, cloud infrastructure (AWS/GCP), and related technologies. • Troubleshoot and resolve technical issues related to applications running on Kubernetes OSS, APIs, DataBases, Datadog, GitHub, and cloud-native environments. • Assist customers with understanding Komodor’s platform and help them resolve Kubernetes challenges. • Collaborate with Engineering, Product & Solution engineering teams to escalate and resolve critical technical issues. • Maintain a high level of transparency and communication with customers throughout the troubleshooting process. • Work independently remotely, managing priorities and tasks with minimal supervision. • Maintain White Glove service while maintaining KPIs.

Requirements

• 4-5 years of experience in a technical support or similar role. • 1 year of experience with Kubernetes and cloud platforms (AWS, GCP, etc.). • Basic SQL skills with the ability to query databases. • Experience with Linux and comfortable working with the CLI. • Strong troubleshooting and debugging skills in cloud-based applications and databases. • Ability to read code to assist in debugging and troubleshooting. • Some proficiency in Coding skills. • Understanding of the SDLC and the importance of highly available enterprise standard applications on the cloud. • Familiarity with containers (e.g., Docker), APIs, Datadog, and GitHub. • Excellent communication skills and a customer-first mindset. • Experience in a startup or fast-paced environment (preferred). • Familiarity with modern cloud-native tools and best practices, particularly related to Kubernetes (preferred). • Experience working across time zones in distributed teams (preferred).

Benefits

• Competitive salary and benefits package. • The opportunity to be the first team member, shaping the future of the support engineering team. • A collaborative work environment with room for growth and learning. • Flexibility and autonomy as part of a dev-first company. • The chance to work on cutting-edge Kubernetes and cloud-native technologies.