SaaS Software Technical Support - Customer Care
November 12
🇺🇸 United States – Remote
🗽 New York – Remote
💵 $30k - $65k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
Description
• Solving customer issues with SaaS products • Communicating technical issues understandably • Working in a small team environment • Taking responsibility for customer support
Requirements
• Great phone skills • Excellent writing skills • Familiarity with Microsoft Excel • Like for online software • Good troubleshooting skills • Great searching skills with Google and knowledgebases • Able to balance and prioritize multiple tasks • Customer support experience preferred • Experience with e-commerce platforms like Bigcommerce, Shopify, etc. • Skills with HTML and CSS; ability to read JSON or XML files
Benefits
• Health insurance plans • 401k • Disability insurance • Life insurance • And more
Apply NowSimilar Jobs
November 11
Help Desk Analyst for IT support at Medline Industries.
🇺🇸 United States – Remote
💵 $22 - $30 / hour
💰 Private Equity Round on 2021-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
November 10
Support Kubernetes troubleshooting as a Technical Support Engineer at Komodor.
November 10
Provide technical support for a logistics and e-commerce company.
November 10
KeyLogic
501 - 1000
DevOps Platform Engineer developing USPTO's Platform Services environment for KeyLogic.
November 8
Serves as frontline technical resource for Cloudskope’s customers via various support channels.