SureDone
SureDone is a leading multichannel e-commerce platform designed for growing businesses, brands, and enterprises. It offers comprehensive solutions for product management, listing, inventory synchronization, and order management, specializing in e-commerce automation. SureDone supports integration with major marketplaces including eBay, Amazon, Walmart, Facebook, and more, allowing users to efficiently manage sales, automate repetitive tasks, and scale their operations. The platform is particularly notable for its tailored solutions for the automotive and powersports sectors, providing capabilities such as parts compatibility and advanced inventory and shipping management.
eCommerce • Internet Marketing • Websites • Shipping • Multi-channel Selling
SaaS Software Technical Support - Customer Care
November 12, 2024
🗽 New York – Remote
💵 $30k - $65k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
SureDone
SureDone is a leading multichannel e-commerce platform designed for growing businesses, brands, and enterprises. It offers comprehensive solutions for product management, listing, inventory synchronization, and order management, specializing in e-commerce automation. SureDone supports integration with major marketplaces including eBay, Amazon, Walmart, Facebook, and more, allowing users to efficiently manage sales, automate repetitive tasks, and scale their operations. The platform is particularly notable for its tailored solutions for the automotive and powersports sectors, providing capabilities such as parts compatibility and advanced inventory and shipping management.
eCommerce • Internet Marketing • Websites • Shipping • Multi-channel Selling
📋 Description
• Solving customer issues with SaaS products • Communicating technical issues understandably • Working in a small team environment • Taking responsibility for customer support
🎯 Requirements
• Great phone skills • Excellent writing skills • Familiarity with Microsoft Excel • Like for online software • Good troubleshooting skills • Great searching skills with Google and knowledgebases • Able to balance and prioritize multiple tasks • Customer support experience preferred • Experience with e-commerce platforms like Bigcommerce, Shopify, etc. • Skills with HTML and CSS; ability to read JSON or XML files
🏖️ Benefits
• Health insurance plans • 401k • Disability insurance • Life insurance • And more
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