SureDone
eCommerce • Internet Marketing • Websites • Shipping • Multi-channel Selling
11 - 50
💰 Seed Round on 2014-12
SaaS Software Technical Support - Customer Care
2 days ago
🇺🇸 United States – Remote
💵 $30k - $65k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🗽 H1B Visa Sponsor
SureDone
eCommerce • Internet Marketing • Websites • Shipping • Multi-channel Selling
11 - 50
💰 Seed Round on 2014-12
Description
• Solving customer issues with SaaS products • Communicating technical issues understandably • Working in a small team environment • Taking responsibility for customer support
Requirements
• Great phone skills • Excellent writing skills • Familiarity with Microsoft Excel • Like for online software • Good troubleshooting skills • Great searching skills with Google and knowledgebases • Able to balance and prioritize multiple tasks • Customer support experience preferred • Experience with e-commerce platforms like Bigcommerce, Shopify, etc. • Skills with HTML and CSS; ability to read JSON or XML files
Benefits
• Health insurance plans • 401k • Disability insurance • Life insurance • And more
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