Associate - Machine Learning Engagement Management

February 12

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OfferFit

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OfferFit is a company that specializes in AI-driven personalization solutions for enterprises. By using advanced machine learning techniques, OfferFit replaces traditional A/B testing with AI testing, enabling fast, individualized customer engagement strategies. Their platform utilizes reinforcement learning to autonomously test and optimize marketing messages, incentives, product offerings, and more on a 1:1 basis, using comprehensive first-party data. OfferFit serves various industries including retail, ecommerce, telecommunications, financial services, and healthcare, providing significant improvements in customer conversion and engagement metrics.

marketing technology • artificial intelligence • self-learning AI • promotions • promotional offers

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 $14M Series A on 2021-11

📋 Description

• The Associate, ML Engagement Management is a critical role on our growing Implementation team. • You will own all phases of the program execution process for designing, configuring, and expanding OfferFit use cases. • Ideal EMs should be passionate about technical program delivery, process engineering, defining strategy and championing best practices. • EMs should be experts in developing relationships with customer stakeholders, as such relationships are critical for ensuring program success. • Own all phases of OfferFit use case delivery working alongside OfferFit implementation engineers and customer executives, marketers and IT stakeholders. • Run design sessions with customers to decide on and document use case requirements and integration approach. • Champion delivery & project management excellence through development of process playbooks and best practices. • Proactively identify, escalate and mitigate potential project risks. • Build relationships with key stakeholders at OfferFit customers. • Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap. • Participate in determining OfferFit’s product strategy.

🎯 Requirements

• Candidates must be able to fully overlap and support North America time zones • Must be fluent in English, both written and verbal • Up to 10-15% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events

🏖️ Benefits

• Generous PTO (starting at 25 days PTO per year) • Parental Leave policy (12 weeks paid) • 100% remote work environment with flexible hours • Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress • Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings) • Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team • Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.) • [US Only] Competitive benefits (major medical, vision, dental and LTD) and 401K matching program