Staff Site Reliability Engineer - Telecom & SMS

March 12

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+6 more states

🏄 California – Remote 🐊 Florida – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $145k - $195k / year

⏰ Full Time

🔴 Lead

⛑ DevOps & Site Reliability Engineer (SRE)

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EZ Texting

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EZ Texting is a comprehensive B2B social media management platform that assists companies in driving engagement and measuring success on social media across various campaigns. The platform offers a suite of features including social publishing, analytics, listening, and employee advocacy tools that enable businesses to publish, measure, and engage with their audiences effectively. It enhances the customer experience by integrating with existing CRM and marketing automation systems. Oktopost empowers employees to become brand advocates and aids sales teams in leveraging social media to foster stronger customer relationships. Trusted by marketing professionals globally, the platform helps translate social media efforts into significant business metrics and growth.

Text Message Marketing • Communication APIs • Bulk Texting • Mass Texting • Text to Landline

51 - 200 employees

Founded 2004

🤝 B2B

☁️ SaaS

📋 Description

• As the Staff SRE for Telecom & SMS Infrastructure, you will be responsible for system operations, creating scalable and durable maintenance best practices, developing future-looking architectural optimization strategies, and supporting the success of the team to drive substantial value and business outcomes. • You will be accountable for supporting the strategic carrier relationships to drive enterprise goals forward. • You will proactively collaborate internally with Engineering, Product, Carrier, and Support teams to enable seamless customer solutions. • Lead the design and implementation of reliability strategies for SMS infrastructure, focusing on automation, monitoring, and performance tuning. • Serve as the technical point of contact between EZ Texting and the telecom providers and aggregators. • Serve as an expert in SIP and SMS technologies & protocols, guiding best practices and performance optimization. • Proactively analyze, monitor, and report on messaging operations performance, assessing reliability and maintainability. • Respond to customer escalations for our voice and messaging products. • Set up a plan to scale telecom engineering knowledge towards a durable and sustainable framework. • Act as the telecom technical advisor for the Carrier, Product, and Engineering teams and leadership in support of the organization’s strategic direction. • Conduct performance analysis and monitoring of telecom and messaging infrastructure, identifying and addressing bottlenecks for optimal service delivery. • Develop and enforce service-level objectives (SLOs) to measure and improve service reliability. • Help foster and reinforce a culture of inclusion, innovation, and excellence.

🎯 Requirements

• 10+ years engineering experience with telecom and sms infrastructure • 10+ years of software engineering experience • Experience working with web applications and service-oriented architectures • Not afraid of a command line • Knowledge of Spring Boot • Experience with software development • Deep understanding of REST • Experience working in a cloud environment (GCP, AWS, Azure) • Experience working with Interconnects, NAT, VPN WAFs • Experience with sngrep, wireshark,nginx, tomcat, linux, haproxy, k8s, mysql, elasticsearch • Experience with docker, gitlab, github, jenkins, ansible, terraform • Deep knowledge of Opensips, Asterisk, and Kannel • Deep understanding of the SMS and MMS protocols • Deep understanding of SNMP, SIP, RTP (telco/sms specific) • Deep experience dealing with customers and troubleshooting/diagnosing SMS, MMS, and VOIP • Understanding of the fraud landscape in telecom and messaging • Know what these mean: DLR, MO, MT, MM4, MM7, AGI, AMI • Building asterisk, kannel, opensips from source • Asterisk performance tuning for big traffic spikes (elections) • Familiarity with DevOps principles and practices • Familiarity with SRE • Demonstrated ability to troubleshoot complex system issues, utilizing a systematic, detail-oriented approach. • Experience operating in a remote environment • Effective stakeholder management • Planning, organization, project management • Strong analytical skills, with the capability to analyze system data and metrics to drive improvements. • Collaborative and positive mindset to work as part of a cross-functional team, including the ability to share information Effectively and drive clarity in times of ambiguity and extreme complexity

🏖️ Benefits

• Best-in-Class healthcare cost sharing for Medical, Dental & Vision! • 100% Employee Sponsored Medical, Dental, Vision Coverage • Stock Options • Pre-Tax Benefits, Fertility Benefits, and more • 401k Plan Options • Unlimited PTO, Disconnect Days, Paid Holidays, and more • Remote-Work Optimization Benefits Including Home Office Stipend • Remote Flex Stipend • Cell-Phone/Internet Stipend • DoorDash Subscription • And More!!!