Bilingual Customer Support Agent

3 days ago

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OKTO

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mobile payments • open banking • psd2 • QR pay • digital payments

51 - 200

Description

•OKTO is on an exciting journey of growth, looking for talented individuals. •We specialize in powering digital payments for entertainment, leisure, and gaming. •A Support Analyst provides technical and customer support to ensure systems run smoothly. •Key responsibilities include troubleshooting, incident management, and system monitoring. •Customer interaction involves addressing technical questions and maintaining records. •Create and update user guides and contributing to a knowledge base are essential. •Testing new systems and providing user training are part of the role. •Collaboration with cross-functional teams is crucial for resolving complex issues. •Provide feedback on system performance for product improvements.

Requirements

•Strong understanding of the systems, software, or technology the company uses, including operating systems, databases, and networking. •Ability to diagnose and resolve issues efficiently, often under pressure. •Clear and effective communication skills to explain technical issues to non-technical users. •Strong customer service skills to handle user interactions professionally and empathetically. •Precision in documenting issues, resolutions, and maintaining system configurations •A degree in Information Technology, Computer Science, or a related field is preferred. •Previous experience in technical support, helpdesk, or IT roles is commonly required. •Proficient in English, both written and spoken.

Benefits

•💸 Competitive remuneration package according to your experience •🌍 Opportunity to work in a fast-paced international company •🏠Friendly, motivating, and challenging environment where you can thrive and develop your skills •📚 Continuous training for all your learning and development needs