Customer Service Representative - Contractor Role

March 21

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Omni Interactions

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Omni Interactions is a leading provider of flexible business process outsourcing (BPO) services that leverages a global pool of talent to deliver high-quality customer experience solutions. Specializing in back-office customer service, sales, and technical support, Omni Interactions offers scalable workforce solutions to companies in various industries, including healthcare, financial services, and retail. Their innovative approach allows clients to adapt swiftly to changing customer demands while reducing operational costs significantly.

Call Center • Customer Service • Outsourcing • Gig Work • Gig Economy

1001 - 5000 employees

Founded 2016

🤝 B2B

📋 Description

• Interact with customers primarily through inbound phone calls and possibly chat or email. • Assist customers with all their needs. • Provide excellent customer service and empower contractors to succeed in their roles.

🎯 Requirements

• Exceptional written and verbal communication skills. • Proven track record in customer service and delivering outstanding customer care. • Keen attention to detail with strong problem-solving skills. • Friendly, empathetic tone, and professional demeanor. • Self-motivated, proactive, and resourceful mindset. • Proficient in using technology, including computer applications and software. • Quiet and secure work environment during working hours. • Personal computer with a minimum of 8GB RAM (tablets and Chromebooks not permitted). • Wired USB headset with microphone for clear communication. • High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. • Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS). • Valid and up-to-date antivirus software installed. • Smart phone, Android tablet, or iPad is required for program work, along with an authentication app. • Organized desk area.

🏖️ Benefits

• Set your own schedule. • Get paid. • Enjoy the Freelance life. • Flexible work schedule options available. • Majority of work hours are during weekdays and daytime. • Opportunity to create a work schedule that works best for you. • Contract earnings $12 per hour. • Additional incentives available based on client and performance metrics.