Associate Product Manager - Order Management & Customer Training

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Description

• Responsible for developing new products and optimizing existing capabilities throughout the customer journey. • Works closely with the Product Manager and business stakeholders to define and prioritize the team’s feature backlog. • Understands customer needs, measures product performance, and delivers insights to inform product improvements. • Develops process flows to illustrate the impact on operations because of the new or improved capabilities. • Defines features with acceptance criteria, dependencies, assumptions, risks, and success metrics. • Partners with Solution Leads to ensure design and development consistency across all work within the teams.

Requirements

• Bachelor's degree or equivalent relevant work experience. • Relevant experience using Agile methodologies, related to roles within a product team. • Knowledgeable of IT systems development strongly preferred. • Familiarity with Web and CRM platforms strongly preferred. • Demonstrates strong communication skills with audiences with various levels of technical background. • Experience using data and user insights to inform product decisions. • Experience in digital customer experience/success is preferred. • Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment. • Strong problem-solving skills for complex business challenges. • Passion to continuously improve processes and practices. • Experience in the Medical Device industry is a plus. • Familiarity with Scaled Agile Framework (SAFe). • Able to work independently with minimum supervision. • Proactive at communicating with various stakeholders in the organization. • Detail oriented, with effective verbal and written communication skills. • Demonstrated abilities to leverage creativity in order to overcome obstacles and work with a sense of urgency. • Able to organize and judge multiple priorities.