Seller Performance Manager

March 24

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OnBuy

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OnBuy is a UK-based online marketplace that offers a wide variety of products ranging from home and garden essentials, health and beauty products, electronics, and more. Unique in its approach, OnBuy does not sell its own products but provides a platform for small businesses and trusted brands to reach a broad audience. It is known for offering cashback on all purchases, enhancing customer savings with every transaction. With over 35 million products across diverse categories, OnBuy positions itself as a trusted and fair platform for both buyers and sellers, ensuring transparency and protection for each transaction.

Online Marketplace • eCommerce • Retail • Online Sales

51 - 200 employees

Founded 2016

🏪 Marketplace

🛍️ eCommerce

🛒 Retail

💰 Debt Financing on 2021-07

📋 Description

• Who are OnBuy? • OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere. • We have recently been named one of the UK's fastest-growing tech companies in Deloitte's Technology Fast 50 for the third year in a row (as well as 'Fastest-Growing Tech Business in the South West'). • All achievements we are very proud of, but we don't let that go to our head. • We are all laser focused on our mission and understand the huge joint effort ahead of us needed to succeed. • Working at OnBuy: • We are a team of driven and motivated people who thrive when working at pace. • To succeed at OnBuy you need to take charge and fully own your responsibilities, rolling your sleeves up when needed to 'get it done'. • Working at OnBuy you are surrounded by so much opportunity, but you must possess the ability to stay focused and prioritise ruthlessly. • Most importantly, you will thrive in an ever-changing environment as we are constantly evolving. • At OnBuy, you're not just a number or another cog in a machine. • We are creating something really special, and you have the opportunity to affect meaningful change and have your voice heard. • We are a close team, who have the opportunity to learn and grow as OnBuy evolves. • We work in a flexible way, meaning we can prioritise our health and relationships, but when we are working, we graft. • Job overview: • Seller Performance Manager. • As the Seller Performance Manager your primary responsibility will be the ongoing development and implementation of the risk strategy as agreed with the Head of Risk and senior leadership team, ensuring that key seller and product risks are identified and controlled effectively. • The overall objective of this role is to support the Head of Risk in managing and mitigating financial, legal and reputation risks (losses) to the company, which will help in enabling the company to maximise revenue through a balanced risk strategy. • The business will be looking to you to monitor seller performance and profitability to ensure issues are identified quickly with proportionate action taken to limit the impact to both the company and our buyers. • This includes proactively preventing rogue sellers from using deceptive techniques or methods; identifying under-potentialised sellers and lead the implementation of performance improvement actions; and to develop, optimise and leverage seller performance metrics to drive sales towards the best performing sellers.

🎯 Requirements

• Proven experience in Performance Management with an online marketplace or retailer. • Detailed knowledge and direct experience of Seller risk management. • Broad knowledge of Seller risks and strategies used by bad actors. • Able to communicate effectively with both key stakeholders and external parties. • Confident in constructively challenging at all levels. • Independent, critical and creative thinker. • Advanced competency in Microsoft Excel. • Excellent problem-solving skills. • Enjoys working in a fast-paced, collaborative environment. • Open, honest & approachable. • Experience querying databases and data repositories using SQL (or related tool). • Capable of turning data into captivating, compelling and actionable insight. • Detailed understanding of UK consumer law, particularly: • Consumer Rights Act 2015. • The Consumer Contracts & Regulations 2013.

🏖️ Benefits

• The salary on offer for this role is £50,000 to £60,000 per annum, depending on experience. • In return for helping us to grow, we’ll offer you company equity, meaning you own a piece of this business we are all working so hard to build.