ONE
ONE is a financial technology company that focuses on providing innovative banking services through a mobile application. Although not a traditional bank, ONE offers various banking services in partnership with Coastal Community Bank. The company's offerings include cash back rewards, credit building tools, early direct deposit options, and high-yield savings accounts. ONE also features a digital wallet for shopping benefits, especially at Walmart. With an emphasis on user-friendly online banking, ONE aims to help customers take control of their credit, manage their finances, and earn rewards without the typical fees associated with traditional banks.
201 - 500 employees
💳 Fintech
Product Lead - Servicing and Customer Interactions
April 3
🇺🇸 United States – Remote
💵 $180k - $230k / year
⏰ Full Time
🟠 Senior
✅ Product Manager
🦅 H1B Visa Sponsor
ONE
ONE is a financial technology company that focuses on providing innovative banking services through a mobile application. Although not a traditional bank, ONE offers various banking services in partnership with Coastal Community Bank. The company's offerings include cash back rewards, credit building tools, early direct deposit options, and high-yield savings accounts. ONE also features a digital wallet for shopping benefits, especially at Walmart. With an emphasis on user-friendly online banking, ONE aims to help customers take control of their credit, manage their finances, and earn rewards without the typical fees associated with traditional banks.
201 - 500 employees
💳 Fintech
📋 Description
• About OnePay • OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress. • Tens of millions of Americans today are unbanked or underbanked. • OnePay’s vision is to create a single app for consumers to save, spend, borrow, and grow their money. • The Role • As a Product Lead (Servicing and Automation Solutions) at OnePay, you will ensure that OnePay’s customer experiences with servicing and operations are par excellence. • This role is responsible for Servicing (building and improving tools all our agents use) and Customer Interactions (Chat and IVR channels). • You Bring.
🎯 Requirements
• Expert Career 15+ years of experience with US banking and financial services, with at least 5+ years in a Customer Success, Product Expert, or similar role supporting enterprise AI/ML solutions • Experience of managing BPO partners and service centers • Extreme sense of curiosity and investigative capabilities to ensure root cause to issues are identified • Data-driven analysis skills to ensure trend identification • Ability to prioritize under pressure • Great executive communication skills with ability to succinctly explain complex issues • Ability to manage and grow a team in a hyper-growth environment.
🏖️ Benefits
• Competitive base salary, stock options, and health benefits from Day 1 • 401(k) plan with company match • Remote-friendly (US), flexible time off (FTO), and opportunities for growth • A high-growth, mission-driven, inclusive culture where your work has real impact
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