Manager - Professional Services

2 days ago

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Logo of Bridgeway Benefit Technologies

Bridgeway Benefit Technologies

Bridgeway Benefit Technologies is a company that focuses on enhancing benefits administration solutions. It provides software and technology services to improve and streamline the management of employee benefits for businesses and organizations. The company aims to make benefits administration more efficient and user-friendly through its suite of technological tools.

Taft-Hartley • Benefit Administration Software Solutions • Information Technology

201 - 500 employees

☁️ SaaS

👥 HR Tech

📋 Description

•As the industry leader for innovative benefits administration solutions, we provide the Taft-Hartley community with unmatched technology, capabilities, and industry expertise while maintaining the highest level of customer service and support. •You will be a crucial leader within our Professional Services Organization. Working closely with the Director, PSO, you will contribute to defining, shaping, and ultimately executing the overall PSO strategy. •You will manage a team of business analysts, requiring strong people management experience. •This is an exciting opportunity for you to collaborate with the Director, PSO, in making strategic decisions that impact customer experience and business results while leading and developing a high-performing team. •This is a remote position, with travel up to approximately 25% of the time within the U.S. and Canada. East Coast candidates are strongly preferred.

🎯 Requirements

•Minimum 5 years’ experience working in Benefits Administration (Taft-Hartley experience is a plus) •3+ years’ experience in a leadership role within Professional Services or similar function •Bachelor's degree in a related field •Demonstrable experience in leading and developing high-performing teams. •Strong strategic thinking and decision-making abilities •Excellent communication and interpersonal skills •Ability to manage and prioritize multiple projects and initiatives •Demonstrated experience in process improvement, optimizing professional service methodologies to drive efficiency •Strong customer focus and problem-solving skills. Ability to build relationships and manage difficult conversations •Experience in coaching and developing individual contributors within a team

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