Director, Member Services

February 13

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Logo of OneImaging

OneImaging

OneImaging is the nation's leading comprehensive radiology care management platform, dedicated to drastically reducing the cost of medical imaging. By providing transparent pricing and seamless integration with insurance plans, OneImaging enables its members to access imaging services that are typically 80% cheaper than the national average. The company offers nationwide coverage with over 4,800 accredited centers and aims to make diagnostic imaging an affordable employee benefit. By focusing on prevention, detection, and diagnostics, OneImaging helps in the early diagnosis of chronic diseases, ultimately reducing healthcare costs and improving patient outcomes.

๐Ÿ“‹ Description

โ€ข Radiology is the second most used healthcare service, used by over 51% of the workforce annually. โ€ข OneImaging is solving this with a concierges approach and a premium-quality radiology network of over 4,000 vetted providers across 48 states. โ€ข As the Member Services Leader, you will be responsible for building and scaling our member services team. โ€ข Define our operational playbook, implement data-driven processes, and collaborate cross-functionally to drive engagement, efficiency, and growth.

๐ŸŽฏ Requirements

โ€ข 7+ years in member services and/or operations, ideally at a digital health company. โ€ข Experience scaling member operations in a high-growth environment. โ€ข Strong analytical skills with the ability to measure and optimize performance. โ€ข Thrives in a collaborative environment and works well across clinical, operations, product, and engineering. โ€ข Able to balance automation, personalization, and efficiency. โ€ข Comfortable working with CRM, chatbots, AI-driven support tools, and workflow automation.

๐Ÿ–๏ธ Benefits

โ€ข Competitive salary and bonus structure โ€ข Comprehensive health, dental, and vision insurance โ€ข Flexible work schedule and remote work options โ€ข Opportunities for professional development and career growth

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๐Ÿ‡บ๐Ÿ‡ธ United States โ€“ Remote

๐Ÿ’ต $235k - $260k / year

๐Ÿ’ฐ Pre Seed Round on 2022-03

โฐ Full Time

๐Ÿ”ด Lead

๐Ÿ‘” Director

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