Global Account Manager

August 27

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Process Automation • Legal Technology • Online Project Management • Business Collaboration Tools • Contract Review and Approval

501 - 1000 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 $200M Private Equity Round on 2019-01

Description

• Primary owner of customer relationship and account strategy • Be a trusted advisor to customers while developing relationships with multiple stakeholders • Accountability for customer retention and subscription renewal process • Conduct quarterly customer business reviews • Manage customer issue escalation process, as required • Partner with Marketing in the development of customer references, testimonials and events • Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities • Develop and maintain customer attrition/risk rating information and mitigation plans in CRM • Participate in industry conferences, trade shows and other opportunities for customer interaction

Requirements

• 5+ years managing customers relationship or equivalent experience • Highly motivated and disciplined self-starter with excellent oral and written communication skills • Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level • Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue • Able to thrive in a fast paced, self-directed environment • Must be comfortable managing multiple tasks in real time • 4-year degree required • The ideal candidate is someone who has experience in the legal industry