Onit
Onit is a company that specializes in transforming legal operations for leading businesses. Their AI-enabled workflow automation platform, OnitX, facilitates sophisticated legal business processes, helping corporate legal departments modernize and run more efficiently. Onit offers a range of products such as Enterprise Legal Management, Legal Spend Management, and Contract Lifecycle Management, all designed to enhance productivity and decision-making within legal teams. Through innovative technologies, Onit aims to streamline legal operations, improve workflow automation, and provide comprehensive insights to empower better financial management and risk mitigation. With over 3,000 global customers and extensive legal spend data, Onit supports legal departments to manage and improve their business processes effectively.
Process Automation • Legal Technology • Online Project Management • Business Collaboration Tools • Contract Review and Approval
Global Account Manager
April 3
Onit
Onit is a company that specializes in transforming legal operations for leading businesses. Their AI-enabled workflow automation platform, OnitX, facilitates sophisticated legal business processes, helping corporate legal departments modernize and run more efficiently. Onit offers a range of products such as Enterprise Legal Management, Legal Spend Management, and Contract Lifecycle Management, all designed to enhance productivity and decision-making within legal teams. Through innovative technologies, Onit aims to streamline legal operations, improve workflow automation, and provide comprehensive insights to empower better financial management and risk mitigation. With over 3,000 global customers and extensive legal spend data, Onit supports legal departments to manage and improve their business processes effectively.
Process Automation • Legal Technology • Online Project Management • Business Collaboration Tools • Contract Review and Approval
📋 Description
• Primary owner of customer relationship and account strategy • Be a trusted advisor to customers while developing relationships with multiple stakeholders • Accountability for customer retention and subscription renewal process • Conduct quarterly customer business reviews • Manage customer issue escalation process, as required • Partner with Marketing in the development of customer references, testimonials and events • Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities • Develop and maintain customer attrition/risk rating information and mitigation plans in CRM • Participate in industry conferences, trade shows and other opportunities for customer interaction
🎯 Requirements
• 5+ years managing customers relationship or equivalent experience • Highly motivated and disciplined self-starter with excellent oral and written communication skills • Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level • Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue • Able to thrive in a fast paced, self-directed environment • Must be comfortable managing multiple tasks in real time • 4-year degree required • The ideal candidate is someone who has experience in the legal industry • Travel for this role is +/- 25%
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