Global Account Manager

August 27

Apply Now

Receive Emails with Similar Jobs

Onit

WebsiteLinkedInAll Job Openings

Global leader of enterprise workflow solutions for legal, compliance, sales, procurement, IT, HR, and finance.

Process Automation • Legal Technology • Online Project Management • Business Collaboration Tools • Contract Review and Approval

501 - 1000

💰 $200M Private Equity Round on 2019-01

Description

• Primary owner of customer relationship and account strategy • Be a trusted advisor to customers while developing relationships with multiple stakeholders • Accountability for customer retention and subscription renewal process • Conduct quarterly customer business reviews • Manage customer issue escalation process, as required • Partner with Marketing in the development of customer references, testimonials and events • Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities • Develop and maintain customer attrition/risk rating information and mitigation plans in CRM • Participate in industry conferences, trade shows and other opportunities for customer interaction

Requirements

• 5+ years managing customers relationship or equivalent experience • Highly motivated and disciplined self-starter with excellent oral and written communication skills • Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level • Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue • Able to thrive in a fast paced, self-directed environment • Must be comfortable managing multiple tasks in real time • 4-year degree required • The ideal candidate is someone who has experience in the legal industry