Support Analyst

19 hours ago

Apply Now

Receive Emails with Similar Jobs

Onit

WebsiteLinkedInAll Job Openings

Onit is a company that specializes in transforming legal operations for leading businesses. Their AI-enabled workflow automation platform, OnitX, facilitates sophisticated legal business processes, helping corporate legal departments modernize and run more efficiently. Onit offers a range of products such as Enterprise Legal Management, Legal Spend Management, and Contract Lifecycle Management, all designed to enhance productivity and decision-making within legal teams. Through innovative technologies, Onit aims to streamline legal operations, improve workflow automation, and provide comprehensive insights to empower better financial management and risk mitigation. With over 3,000 global customers and extensive legal spend data, Onit supports legal departments to manage and improve their business processes effectively.

Process Automation • Legal Technology • Online Project Management • Business Collaboration Tools • Contract Review and Approval

501 - 1000 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 $200M Private Equity Round on 2019-01

📋 Description

• Provide front-line and ongoing product and technical support for Onit’s products and solutions • Develop and maintain expert knowledge on Onit’s product suite • Educate users on all functions and features of our product line • Assist with management of account software subscriptions • Provide feedback and suggestions on product features, product performance, alternative solutions and market trends • You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction • You take responsibility for projects end-to-end, from idea to completion • Provide assistance to colleagues where needed • Participate effectively as an individual and team contributor within a multifaceted technology environment • Support delivery and implementation services as necessary

🎯 Requirements

• Demonstrated ability to quickly understand business requirements and expectations • Excellent verbal and written communication skills • Detail-oriented with strong organizational skills • 1-3 years of related technical support is preferred (SaaS software preferred) • Prior experience working on electronic e-billing or accounting experience is a plus • Excellent Microsoft Office Suite and general documentation proficiency • Ability to multi-task and prioritize across several projects simultaneously • High aptitude and EQ