Support Analyst

4 days ago

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Process Automation • Legal Technology • Online Project Management • Business Collaboration Tools • Contract Review and Approval

501 - 1000 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 $200M Private Equity Round on 2019-01

Description

• Provide front-line and ongoing product and technical support for Onit’s products and solutions • Develop and maintain expert knowledge on Onit’s product suite • Educate users on all functions and features of our product line • Assist with management of account software subscriptions • Provide feedback and suggestions on product features, product performance, alternative solutions and market trends • Participate effectively as an individual and team contributor within a multifaceted technology environment • Support delivery and implementation services as necessary

Requirements

• 1-3 years of related technical support is preferred (SaaS software preferred) • Prior experience working on electronic e-billing or accounting experience is a plus • Excellent Microsoft Office Suite and general documentation proficiency • Ability to multi-task and prioritize across several projects simultaneously • High aptitude and EQ