Online River, LLC
Online River, LLC is an online superstore specializing in security, identification, and point of sale solutions. They offer a wide range of products such as key tags, plastic cards, punches, card printers, turnstiles, gates, access control systems, and RFID solutions. Their services include providing tools for business management software and security surveillance. Featuring a comprehensive product range, Online River aims to supply businesses with effective identification and access control systems to enhance their security and operational efficiency.
Turnstiles • Gates • & Portals • Printing Plastic Cards & Tags • Custom Hole Punches & Tools
Technical Support Specialist
February 7
Online River, LLC
Online River, LLC is an online superstore specializing in security, identification, and point of sale solutions. They offer a wide range of products such as key tags, plastic cards, punches, card printers, turnstiles, gates, access control systems, and RFID solutions. Their services include providing tools for business management software and security surveillance. Featuring a comprehensive product range, Online River aims to supply businesses with effective identification and access control systems to enhance their security and operational efficiency.
Turnstiles • Gates • & Portals • Printing Plastic Cards & Tags • Custom Hole Punches & Tools
📋 Description
• As a Remote Technical Support Specialist, you will interact with customers through various channels, such as phone, email, or live chat, to address their concerns, diagnose problems, and guide them through step-by-step solutions. • You will also collaborate with internal teams to escalate unresolved issues and implement solutions effectively. • Strong communication and problem-solving skills are essential, as well as the ability to work independently in a remote environment.
🎯 Requirements
• Proven experience in technical support, IT helpdesk, or a similar role. • Strong knowledge of computer systems, networks, and common software applications. • Excellent troubleshooting and diagnostic skills. • Effective communication skills with a customer-focused attitude. • Ability to work independently in a remote environment and manage multiple tasks. • Familiarity with support tools such as ticketing systems, remote desktop applications, and communication platforms. • Flexibility to work various shifts, including nights and weekends if required.
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