OP360 (OfficePartners360)
OP360 (OfficePartners360) is a leading provider of outsourcing solutions focused on enhancing customer experience and operational efficiency. The company partners with brands across various industries, offering services such as customer experience management, content moderation, AI operations, and back office support. OP360 aims to help ambitious companies scale effectively by leveraging technology and a skilled workforce to meet the demands of today's market.
Bookkeeping & Accounting • Contact Center Services • Document Processing & Quality Control • Data, Analytics & AI • Research & Data Aggregation
Bilingual Customer Support Representative
April 17, 2024
OP360 (OfficePartners360)
OP360 (OfficePartners360) is a leading provider of outsourcing solutions focused on enhancing customer experience and operational efficiency. The company partners with brands across various industries, offering services such as customer experience management, content moderation, AI operations, and back office support. OP360 aims to help ambitious companies scale effectively by leveraging technology and a skilled workforce to meet the demands of today's market.
Bookkeeping & Accounting • Contact Center Services • Document Processing & Quality Control • Data, Analytics & AI • Research & Data Aggregation
📋 Description
• This is a remote position. • We are currently seeking a highly motivated and experienced Bilingual Customer Support Representative fluent in both English and the target language to join our team. • As a Bilingual Customer Support Representative, you will be responsible for providing exceptional customer service and support to our diverse clientele. • Provide timely and accurate assistance to customers via phone, email, and chat in both English and the target language. • Resolve customer inquiries, concerns, and issues promptly and professionally. • Assist with order processing, product inquiries, and general account maintenance. • Collaborate with internal teams to escalate and resolve complex customer issues. • Maintain a high level of product knowledge to effectively address customer questions and concerns. • Contribute to the continuous improvement of customer support processes and procedures.
🎯 Requirements
• Fluency in both English and the target language (written and spoken). • Previous experience in customer service or a related field preferred. • Excellent communication and interpersonal skills. • Strong problem-solving abilities and a proactive approach to customer issues. • Ability to multitask and prioritize tasks in a fast-paced environment. • Flexibility to work non-traditional hours as needed.
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