Account Manager

4 days ago

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OpenProject | open source project management software

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OpenProject is an open source project management software that provides a powerful platform for classic, agile, or hybrid project management. It enables teams to streamline work, enhance goal clarity, and manage tasks efficiently via features like project planning and scheduling, agile boards, and team collaboration tools. OpenProject prioritizes data security and privacy, offering users full control over their data, along with various hosting options including on-premises installation. The software ensures transparency with its open-source nature, allowing organizations to customize it to fit their specific needs.

project management • team collaboration • B2B Enterprise software • Open Source

11 - 50 employees

Founded 2012

🏢 Enterprise

📚 Education

📋 Description

• Join us as an Account Manager (m/f/d) and help shape the future of open-source project management. • As a key role, help our customers get the most out of our software. • Conduct demo appointments, guide clients through onboarding and training. • Build strong, long-term relationships with clients and help them implement best practices. • Track key account metrics and identify potential upsell opportunities. • Gather customer feedback and share insights with teams to improve user experience. • Identify common use cases and document them to support OpenProject users. • Lead engaging training sessions (online and on-site) in German and English.

🎯 Requirements

• Fluent in German (native level) and English (professional level) – additional languages like French or Spanish are a plus. • At least 2 years of experience in account management, customer success, or sales in a SaaS or tech environment. • Passionate about open-source software and want to be part of a mission-driven company that promotes transparency and collaboration. • Great communicator and know how to build strong relationships with customers. • Tech-savvy and excited to dive into the world of project management software. • Experience working with CRM systems and data sheets (bonus points if you’ve worked with OpenProject before). • Enjoy working in a remote-first team with a high degree of autonomy and flexibility.

🏖️ Benefits

• A purpose-driven role in an open-source company that truly values transparency and collaboration. • The chance to work with exciting clients from around the world – from public institutions, and NGOs to innovative corporates. • A growing, experienced team that loves learning from each other and values a supportive and positive work environment. • A remote-first work setup with full flexibility and work-life balance. • The opportunity to have a real impact on the success of our customers and the future development of OpenProject. • A scaling company with the agility of a startup.