Client Operations Specialist - Renewals

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Optiv

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Security Program Strategy • Enterprise Risk and Compliance • Threat and Vulnerability Management • Security Architecture and Implementation • Security Education and Awareness

1001 - 5000

💰 Venture Round on 2017-01

Description

• The Client Operations Specialist - Renewals (COS-R) is a sales support role assisting the Client Managers / Client Directors with management of their recurring renewal business. • COS-R support the renewal and maintenance contracts business related to outside sales by proactively generating price quotes, processing orders, assisting with customer inquiries, problem-solving and issue resolution. • Interacts with manufacturing partners, internal business partners and outside clients in a fast-paced support atmosphere. • Supports the Client Manager / Client Director gross margin objectives by allowing more time to be in the field with face to face meetings, recommending pricing strategies, and assisting in the sale of a master renewal program within the client base. • Provide excellent client service and communication via available tools and resources. • Respond quickly and accurately to requests from internal business functions as well as outside clients and partners. • Act as liaison between Client Manager/Client Director and Optiv internal business units. • Participate in client meetings and facilitate the completion of client requested documentation. • Collaborate with internal teams to share best practices that support Optiv’s culture and core values. • Develop and maintain product and industry knowledge.

Requirements

• Associates Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience preferred. • Two or more years of experience in Business-to-Business Sales/Client Services role required. • Prior experience with managing renewal contracts preferred. • Intermediate level experience with Microsoft Office; specifically, Microsoft Outlook, Word and Excel. • Internet navigation required. • Two years of experience in technical or information technologies industry preferred. • Prior experience in Client Relationship Management software (CRM) required. • Salesforce.com experience preferred. • Proven ability to prioritize multiple tasks in a fast-paced environment required. • Ability to work in a sales partnership setting, where workflow is determined by incoming requests required. • Ability to build relationships and trust with internal and external partners/clients. • Ability to prioritize tasks to align with deadlines • Superior organizational skills, independent judgment and functional arithmetic skills

Benefits

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. • Work/life balance • Professional training resources • Creative problem-solving and the ability to tackle unique, complex projects • Volunteer Opportunities.