Account Director
June 16
Description
• Orium is seeking a dynamic and experienced Account Director to join our team. In this role you’ll work closely with customers to transform ideas and opportunities into successful project engagements. • You're a people person who thrives on building relationships and trust, and you love working with customers. • With experience in digital, e-commerce, and professional services agencies, you understand the complexity of scoping and delivering project work. • You possess a deep understanding of software design and development for various user interfaces, including retail e-commerce, D2C, B2B, and workplace tools. • Your broad knowledge allows you to advise effectively on software and technology while leading strategic programs with multiple stakeholders and multi-year timelines.
Requirements
• 5+ years experience in account management, customer success, sales or business development • 3+ years experience working in a professional services customer-facing role; must be comfortable communicating with clients • Proven experience managing accounts with projects or offerings across websites, e-commerce experiences, or other design/development opportunities • Knowledge of the digital commerce landscape and an understanding of the emerging technology ecosystem, including Composable Commerce, modular DXP, customer data platforms, and journey orchestration • Comfortable juggling many responsibilities at one time and playing different roles on the team and in projects if necessary • Strong presentation skills to showcase learnings and recommendations to executive stakeholders and gain their buy-in • Experience in aligning teams and bringing together several stakeholders through collaborative work • Excellent communication and time management skills • Prior experience with Google Analytics and/or Adobe Analytics; GAIQ certification is an asset. • Experience working with conversion rate optimization (CRO) and/or A/B and Multivariate • Professional working fluency in Spanish is a bonus; however, is not required
Benefits
• Enjoy a flexible schedule of full-time hours. As a remote-first organization, we care about the work you do, but it’s up to you to choose where and how you do it. • Explore ongoing opportunities for professional development: training, conferences, certifications, and in-house peer mentorship. • Experiment with new techniques, wear multiple hats and learn about new disciplines. • Pursue independent projects, explore new ideas, and challenge yourself in your field with dedicated “Awesome time” (self-directed professional development) annually and quarterly training budgets. • On top of standard medical and dental coverage, we offer benefits like a parental leave top-up plan, an EAP, mental health coverage, virtual healthcare and a minimum vacation policy. • Our Toronto HQ is a modern, ergonomic space complete with hotelling standing/sitting desks available and an open-concept social atmosphere. • Additional perks are available including in-house mindfulness sessions, an employee stock option plan, remote group get-togethers, and more!
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