Product Support Engineer

5 days ago

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Osano

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data privacy • GDPR • CCPA • Privacy • CPRA

51 - 200

Description

• Osano is hiring an enthusiastic Product Support Engineer who wants to make a difference at an early-stage startup shaping the fast-growing privacy industry. • You will play a pivotal role in supporting our customers. • You’ll report directly to our Manager of Product Support to handle tickets, support chats, and technical escalations, ensuring top-notch, high-quality customer support. • In this role, you'll collaborate with cross-functional teams, manage the ticket queue, and contribute to product improvement processes as we continue to scale.

Requirements

• You have some experience working in technical support and/or alongside engineers, preferably with SaaS technology in a startup environment. • You have basic knowledge of client-side languages—Javascript, CSS, HTML, and some understanding of how coding works. Even better if you have experience or some exposure of webhooks, APIs, and mobile SDKs. • You have exposure to ticket management systems like Zendesk, HubSpot Service Cloud, and JIRA. Even better, you have some exposure to CRM systems like HubSpot or Salesforce. • You enjoy challenging puzzles and bring flexibility + creativity to problem-solving. You’re eager to learn, explore new problems and technologies, and take risks to make a big impact. • You thrive in a remote environment. For us, that means being curious, proactively communicating, and bringing ingenuity and initiative every day. • You’re comfortable with change, especially in a high-growth startup environment. You’re able to navigate ambiguity and aren’t afraid to ask for help to meet priorities + deadlines. • You have a natural intuition for what makes for an accessible, functional, and delightful customer experience.

Benefits

• Fair-pay compensation (provided below) and ownership interest/equity! • Unlimited paid time off + a requirement to take at least two weeks off per year. • We're a Best Place for Working Parents and offer paid parental leave for all new parents + we believe that family (however you define it) always comes first. • Osano sponsors individual premiums at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna. • A fully + permanently remote company so you can work from anywhere in the U.S. • Receive a Macbook + $1,000 to craft your home workspace • Annual $300 learning & development stipend to fuel your career and growth. • Annual company trip designed to foster connection, creativity, and having fun! • Mental health benefits with free memberships to mindfulness + talk therapy services