Operations Assistant

February 16

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Outsourced Staff

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Outsourced Staff is a company that specializes in providing high-caliber remote teams for various roles including software development, IT support, digital marketing, and customer service. With over 25 years of experience, they focus on matching businesses with exceptional talent to aid in their growth, ensuring candidates are thoroughly screened for skills and cultural fit. The company offers a wide range of outsourced solutions, including virtual assistance, software development, and customer support, promoting efficiency and productivity for their clients.

IT • Software development • Architectural • Engineering • Proctoring

51 - 200 employees

🤝 B2B

☁️ SaaS

👥 HR Tech

📋 Description

• About the company: • Our client is the go-to team for fast, tailored packaging solutions right in Perth, Western Australia. • With over half a century of experience in house, they've honed their craft to provide exceptional service, quality products, and affordable packaging solutions. • Our client's mission is to Deliver fast, friendly, and efficient service while providing quality products and affordable solutions. • They are a proud Western Australian-owned and operated business, using primarily Australian stock made locally in the Perth metro area. • Job Responsibilities: • Administrative Support • Manage day-to-day administrative tasks, including scheduling meetings, organising calendars, preparing reports, and maintaining documentation. • Data Management • Maintain and update records, spreadsheets, and databases with accuracy and attention to detail. • Email and Communication Management • Monitor and respond to emails, draft correspondence, and act as a point of contact for clients or team members. • Project Coordination • Assist in tracking project timelines, deliverables, and milestones to ensure tasks are completed on time. • Customer Support • Handle customer enquiries, troubleshoot issues, and escalate concerns to the appropriate team members when required. • Vendor and Supplier Liaison • Communicate with suppliers and vendors for procurement, invoicing, and follow-ups to ensure smooth operations. • Research and Reporting • Conduct online research to gather information, provide insights, or prepare presentations and reports. • Task Prioritisation and Workflow Management • Organize and prioritise tasks to maintain operational efficiency and support business goals. • Process Improvement Support • Assist in analyzing workflows and processes to identify inefficiencies and recommend improvements. • Financial and Expense Monitoring • Help track expenses, manage invoices, and support bookkeeping or financial reporting tasks. • Sales Assistance • Help manage the CRM, keep up with enquiries and make sure that sales staff are on top of their enquiries. • Process Customer purchase orders via email • Maintain the website chat bot, and respond to inquiries if needed • Lead Generation • Database Management • Clean up the products database and ensure all data is accurate. For example: Matching product codes with drawing codes in the system and report any necessary corrections to the sales manager.

🎯 Requirements

• 3+ years of experience as an Operations Assistant or in a similar role. • Experience in sales is a huge plus • Experience with Database Management • Must have experience in CRM systems • Experience in bookkeeping is a plus • Strong verbal and written communication skills. • Proficiency in tools like Microsoft Office (Excel, Word, Outlook), Google Workspace, and CRM systems. • Excellent organizational and multitasking abilities. • Familiarity with collaboration platforms like Microsoft Teams, Zoom, or Slack. • Strong attention to detail and problem-solving skills.