Coding Account - Operations Manager

November 7

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Ovation Healthcare

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revenue cycle • clinical services • supply chain • hospital management • hospital operations

201 - 500

Description

• Serve as the point of contact for assigned clients, coders, and other stakeholders. • Manage both on and offshore coding resources, including payroll and task assignment. • Monitor volume and employee efficiency to maintain SLAs and other contractual obligations. • Assist in developing and growing coding services, including recruiting and hiring staff. • Perform or oversee coding, quality reviews, and other middle revenue cycle services. • Directly perform, oversee, participate in, and recommend process improvements and operational changes to improve efficiency and client relationships. • Prepare and provide weekly reports to appropriate internal and external stakeholders. • Prepare business status reports and present them to clients. • Ensure proper alignment of coding staff based on project scope and goals. • Mentor and train internal coding staff. • Create, maintain, and enforce standard operating procedures for the department. • Other duties as assigned.

Requirements

• Minimum of 5 years of experience in middle revenue cycle or a related field. • Minimum of 3 years of employee and client management experience in a remote environment. • Excellent working knowledge of coding and complete revenue cycle management services. • Strong professional verbal and written communication skills. • Ability to prioritize efforts while multi-tasking in a fast-paced environment utilizing critical thinking skills.