Realtime Analyst - Workforce Management

March 14

Apply Now

Receive Emails with Similar Jobs

Owens & Minor

WebsiteLinkedInAll Job Openings

Owens & Minor is a global healthcare solutions company that provides essential products and services to support care from the hospital to the home. The company specializes in healthcare logistics, inventory management, supply chain solutions, and infection prevention. It offers logistics solutions to reduce costs and eliminate complexities for both acute and non-acute healthcare settings. Owens & Minor is also involved in consulting, helping improve healthcare supply chains and partnerships. The company is dedicated to empowering healthcare providers and serving patients, manufacturers, and communities with its range of products and services.

Healthcare Distribution and Logistics • Healthcare • Healthcare Technology • Supply Chain

10,000+ employees

Founded 1882

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2022-03

📋 Description

• Monitor real time adherence and take actions based on documented Triggers and Levers process. • Track proficiencies with database information. • Maintain employee information databases. • Work with operations teams to manage intraday staffing levels. • Administration of intraday schedule changes. • Provide WFM Hotline phone support for Operation’s schedule updates and attendance exceptions. • Perform other related duties as directed by supervisor. • Performs other duties as required.

🎯 Requirements

• High School degree is required. • 1 – 2 years of Call Center experience is required. • Experience with NICE WFM environment is desirable. • Must be self motivated and able to work with minimal supervision. • Must be detailed oriented and organized. • Must be able to stay focused on monitoring queues • High customer service skills in support of frontline and management staff • Ability to interact with operations leadership to analyze data and provide recommendations in a virtual environment • Intermediate knowledge of MS Excel, familiarity with MS Access. • Ability to travel as necessary. • Business Acumen • Problem Solving/Analysis • Communication Proficiency • Personal Effectiveness/Credibility

🏖️ Benefits

• Medical, dental, and vision insurance, available on first working day • 401(k), eligibility after one year of service • Employee stock purchase plan • Tuition reimbursement