Senior Technical Account Manager

August 1

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OwnBackup

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Cloud backup services • SaaS application backup and recovery • Salesforce.com backup • compare and recovery • GDPR

501 - 1000

💰 $240M Series E on 2021-08

Description

• Own Company’s Customer Success team is looking for a driven and detail oriented Senior Technical Account Manager, FedRAMP • You will have responsibility for a number of assigned US Government accounts, maintaining a single-minded focus to ensure clients are extracting the most value out of their Own Company investment • The TAM will have a track record in translating complex technical issues into tangible solutions • Collaboration with our most strategic FedRAMP customers is a primary responsibility • You will forge relationships with your customers, developing a deep technical understanding of their GovCloud Salesforce implementation • Share technical best practices and act as point of contact for any major incidents

Requirements

• Bachelor’s degree in business or engineering • Minimum of 5 years relevant work experience in one or more of the following: FedRAMP/GovCloud Enterprise Architecture, Technology Consulting, Customer Success, Senior Salesforce Administrator, Technology Solutions Development, Technical and/or Solutions Architecture • Proficient with both declarative and programmatic product features in Salesforce • Proficient with use of the Salesforce APIs • At least 2 Salesforce product certifications • Experience in dealing with large, complex, distributed systems scale business • Navigate, escalate and lead efforts on complex US Government customer requests or projects involving multiple parties and enterprise systems • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level • Ability to prioritize, multi-task, and perform effectively under pressure • Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features • Second language is a benefit • Ability to travel up to 50%

Benefits

• Unlimited PTO • Generous medical benefits • 401(k) savings plan with a 4% employer match