Customer Support Representative

February 16

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Owner.com

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Owner is the all-in-one platform for managing a restaurant's digital presence. We empower restaurant owners to truly own their restaurant, on the web. Our product helps them take back control from large corporations who are stealing their customer relationships and charging them unfair fees.

11 - 50 employees

📋 Description

• As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. • Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers. • We are specifically looking for a team member who is fluent in both Spanish and English and can provide precise and detailed support in both languages. • This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests. • This gives you a unique opportunity to perfect your time management and client-facing skills. • Your success will be measured by your ability to consistently provide amazing support that makes restaurant owners say "wow" every time they contact us. • This is a fully remote role that can be based anywhere in Mexico, with a preference for candidates located near Mexico City (CDMX). • This is a full-time role with an evening shift, requiring availability between 11am and 8pm PST, and includes working weekends.

🎯 Requirements

• Customer-facing support experience, preferably at a software company. • Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages. • A designated work from home area, with high-speed internet connection and free from interruptions and background noise. • Experiencing working in a fast-paced environment. • Experience with a telephony system such as Talkdesk or RingDNA • Past experience with restaurants is a huge plus!

🏖️ Benefits

• The estimated yearly compensation for this role is the local equivalent to $20,000 USD. • Other benefits include comprehensive health coverage, work from anywhere, unlimited PTO - plus extra fun perks!