Enterprise Account Manager

August 2

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Oxylabs.io

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Making data accessible for everyone. Contact us via hello@oxylabs.io

Web scraping • Data Solutions • Proxy Solutions • Data Gathering

201 - 500

Description

• Manage Client Relationships: • Engage with Clients via Emails: • Initiate and respond to email communication to keep clients informed of updates, new features, and relevant information. • Proactively schedule regular calls with clients to discuss their needs, challenges, and feedback. • Attend meetings with key stakeholders, including engineers, product owners, and vendor managers, to maintain a strong relationship. • Ensure Ticket Resolution: • Monitor and prioritize client support tickets. • Utilize personal expertise to resolve complex issues and collaborate with the customer success team when necessary. • Analyze Client Portfolio Usage: • Regularly review and analyze clients' product/service usage to understand patterns and trends. • Identify areas for optimization and improvement in line with client goals. • Fill in CRM (Customer Relationship Management): • Keep the CRM system updated with relevant client information, interactions, and agreements. • Document client preferences, key contacts, and any issues discussed during meetings. • Handle Billing and Invoices: • Review and verify that invoices are correctly issued in accordance with the agreed-upon terms and services. • Ensure timely and accurate payment processing, coordinating with the finance team as needed. • Grow the Existing Client Base: • Define Long-Term Account Objectives: • Collaborate with clients to define and document long-term objectives and goals. • Create and regularly update account plans to align with these objectives. • Identify Upsell & Cross-Sell Opportunities: • Analyze client usage patterns to identify opportunities for upselling additional services or products. • Present and negotiate upsell and cross-sell opportunities. • Develop and Close New Business: • Research and identify potential new business opportunities within the existing client base. • Work closely with the enterprise sales team to develop proposals and close deals. • Collaborate with Internal Stakeholders: • Act as the Voice of the Customer: • Collect and distill customer feedback to provide insights to internal teams. • Advocate for customer needs and preferences in internal discussions and decision-making. • Coordinate Internal Resources: • Collaborate with technical, support, and legal teams to address client requirements. • Ensure seamless communication and collaboration among internal teams to meet client goals. • Manage Renewals & Attrition Risk: • Negotiate and Execute Renewal Contracts: • Review existing contracts and negotiate renewal terms in alignment with customer goals. • Lead negotiations for new agreements and contract renewals with clients. • Ensure that all agreements are documented, signed, and up to date. • Proactively Manage Attrition Risk: • Regularly assess client satisfaction and identify accounts at risk of attrition. • Develop detailed action plans to address concerns, improve satisfaction, and mitigate attrition risks.

Requirements

• Over 7 years of experience managing and upselling to strategic B2B accounts in the technology sector. • Exceptional presentation, communication, and meeting facilitation skills in both English and Hindi. • Experience working with mid-market and corporate-size companies. • Expertise in tech industries, including Marketing & Advertising, Travel & Hospitality, E-commerce, Cybersecurity, and Financial Services. • Bachelor's degree from an internationally accredited college/university; advanced degrees or certifications are a plus. • Eligible to travel to Europe and within other cities in India. • Strong technical aptitude and passion for understanding our technology. • Proven track record of collaborating with technical personas such as product owners, software engineers, and chief technology officers. • Empathetic, with the ability to build meaningful relationships with customers, including senior-level and C-suite executives. • Strong business acumen, along with excellent negotiation and objection-handling skills.

Benefits

• Opportunity to become the very first Oxylabs employee in India and contribute to product development for the fast-growing big data venture; • Vacation days: 18 days per year. Plus, additional vacation days after working for a certain period of time; • Retirement Fund: Employees’ Provident Fund (EPF); • Learning & Development: Online Courses and Trainings; • Mental health apps; • Workation; • Travel costs & allowances for visiting clients: covered by the company; • Full remote environment; • Company-sponsored tech.