Paddle
Paddle is a comprehensive merchant of record and payment solution specifically designed for SaaS businesses. It provides a complete suite of products and services including billing, subscription management, pricing strategies, tax compliance, fraud protection, and more. Paddle helps software companies manage payments, streamline billing, and enhance customer retention with tools like ProfitWell Metrics and Price Intelligently. By handling sales taxes, fraud liability, and all aspects of the billing process, Paddle enables SaaS businesses to focus on growth without worrying about the complexities of global compliance.
E-Commerce • Application Licensing • SDKs • Payments • Developer Tools
Customer Success Manager
April 1
Paddle
Paddle is a comprehensive merchant of record and payment solution specifically designed for SaaS businesses. It provides a complete suite of products and services including billing, subscription management, pricing strategies, tax compliance, fraud protection, and more. Paddle helps software companies manage payments, streamline billing, and enhance customer retention with tools like ProfitWell Metrics and Price Intelligently. By handling sales taxes, fraud liability, and all aspects of the billing process, Paddle enables SaaS businesses to focus on growth without worrying about the complexities of global compliance.
E-Commerce • Application Licensing • SDKs • Payments • Developer Tools
📋 Description
• Paddle offers an innovative approach to payment infrastructure for digital product companies • Looking for a Customer Success Manager to oversee onboarding and growth of customers • Use product knowledge to identify customer growth opportunities • Drive revenue realization and retention for Paddle’s top customer base
🎯 Requirements
• Demonstrable success and progression in Customer Success Management roles • Experience working with customers within Payments, Fintech, and/or Software companies is desirable • Excellent communication skills with the ability to distil complex thoughts and strategies into simple, actionable recommendations • Be naturally driven, resilient and proactive in your approach to working with customers • Be analytical with a strong understanding of software sales and subscription KPIs • Experience in providing best practice advisory on core SaaS strategies • Experience working within a Merchant of Record model is desirable • Ability to liaise with multiple internal teams, departments and stakeholders • Ability to intelligently position the value of Paddle products and business model to customers • Quickly build product knowledge to help customers learn and navigate our product • A natural tendency to be "customer first"
🏖️ Benefits
• Attractive salaries • Stock options • Retirement plans • Private healthcare • Well-being initiatives • Unlimited holidays • Enhanced parental leave • Learning and personal development opportunities
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