Regional General Manager

March 24

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Pair Team

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Pair Team is dedicated to connecting underserved communities with high-quality care. They connect vulnerable patients to local care teams, ensuring access to physical, mental, and social services. Through partnerships with local community organizations, they provide whole-person care, coordination of care, and resources. Their community network includes registered nurses, behavioral health clinicians, and various healthcare providers, aimed at improving outcomes and wellbeing for community members. Focus is given on building trust and providing a holistic approach to patient care, reducing emergency room visits, and engaging previously unengaged patients with primary care providers.

Care Coordination

11 - 50 employees

⚕️ Healthcare Insurance

🌍 Social Impact

🧘 Wellness

📋 Description

• As the Regional General Manager, you will own the overall execution and scale of your region; including hiring high quality teams, developing playbooks to execute at scale, collaborating to build product that improve inefficiencies and experience, and ensure consistent compliance with Plan requirements. • This role reports to the VP of Operations. • Lead a team of lead care team managers, registered nurses and behavioral health manager to execute ECM services. • Own the OpEx P&L for your region. • Drive the quarterly OKRs for your region. • Be the Senior operational touchpoint for Health Plan POCs in your region. • Develop playbooks and SOPs to guide the execution of Enhanced Care Management (ECM) programs. • Work cross functionally with Product, Population Health, Network, and Quality/Compliance teams to continuously iterate and identify areas of opportunity in process or execution for our ECM programs. • Ensure 100% of Health Plan compliance requirements are met for your region. • Ensure the team is meeting all internal performance metrics.

🎯 Requirements

• 5+ years managing complex and highly operational teams and/or in operations • Experience in virtual health is a big plus! • Strong interpersonal skills and ability to manage internal and external stakeholders • Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing • Excellent organization skills to meet goals and deadlines • Exceptional communication and presentation skills (both written and verbal) • Thrive working with multiple systems and processes • Extremely detailed oriented and enjoy multitasking • Proven track record of hitting key metrics • Demonstrated ability to thrive in a fast paced startup environment

🏖️ Benefits

• Competitive salary: $120,000 - $130,000 (depending on experience) • Equity compensation package • Flexible vacation policy – take the time you need to recharge • Comprehensive health, vision & dental insurance • $50 employer contribution to active HSA accounts • 401k through Guideline • Life insurance and AD&D • Work entirely from the comfort of your own home • Monthly $100 work from home expense stipend • We provide the equipment needed for the role • Opportunity for rapid career progression with plenty of room for personal growth!