Director of Implementation and Professional Services

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Pallet

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💰 $3.9M Seed Round on 2021-12

Description

• Pallet is a company dedicated to disrupting the logistics industry. • Our flagship product is a Transportation Management System (TMS) and Warehouse Management System (WMS) designed to streamline business operations. • Join us on our journey to transform the logistics industry and be a part of the future of business growth with Pallet. • We are looking for our first Director of Implementation and Professional Services at Pallet. • In this role, you will design and lead the implementation strategy, including organizational structure, hiring plans, and defining team roles. • You’ll oversee the entire implementation process for onboarding large accounts, managing data migration, training, and integrations while ensuring customer expectations are met. • Key responsibilities will include handling escalations, working closely with customers, and creating scalable support processes.

Requirements

• 8+ years of experience • Managed a team which performs complex implementations which take 3+ months, involve statements of work, integrations, data migration, and more. • 1-2+ years of experience managing a team of 25+ people, 3-5+ years of overall management experience. • Experience creating playbooks and processes for training users on complex software, migrating large amounts of data, and validating a complex implementation. • Responds well to stress, able to help a team navigate upsetting situations and difficult clients. • Detail oriented, thoughtful at building scalable organizational processes for executing complex goals.

Benefits

• Health, Vision and Dental benefits • Flexible PTO • Life Insurance and Accidental Insurance • Short-Term Disability Coverage • Generous salary and equity for all staff • 401k option; helping you save for the future • Yearly learning and development stipend • Commuter benefits if you live in SF • Fully covered uber ride home if you ever have to work late in the office • Remote office home stipend • Monthly happy hours; our last one was a Golden Gate Park BBQ • Company paid dinners on Tuesdays and Thursdays in the office • Annual Company Offsites: our last one was in Sonoma Wine Country