Customer Success Manager

October 18

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Panoptyc

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Description

• Join our dynamic team at Panoptyc and be at the forefront of revolutionizing our customer success journey! • Manage approximately 200 customer accounts in a pooled model, with a focus on retention and overall customer health. • Collaborate closely with support, product, and business intelligence teams to ensure that customer issues are resolved efficiently. • An exciting opportunity for someone who thrives in a fast-paced environment, is data-savvy, and has strong relationship-building skills.

Requirements

• 3-5 years of experience in Customer Success, Account Management, or a related role. • Proven track record of managing small to mid-sized market (SMB) customer accounts. • Strong understanding of customer success metrics and health scoring. • Preferred: Proficiency in SQL for data analysis or a strong understanding of statistics and data interpretation. • Experience working cross-functionally with support, product, and BI teams. • Excellent communication and relationship-building skills, with the ability to engage and build rapport with a diverse customer base. • Strong problem-solving skills and the ability to handle customer escalations effectively. • Ability to manage multiple accounts simultaneously, prioritize tasks, and ensure customer satisfaction.

Benefits

• Other benefits when applicable