Solutions Engineer - Customer Success Technical & Solutions Support

2 days ago

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Paragon

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The embedded integration platform for SaaS apps.

Embedded Integration Platform • Embedded iPaaS • Native Integrations • Embedded Integrations • B2B Integrations

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Description

• We are seeking a Solutions Engineer to join our team at Paragon! As an early member of our team, you will help our customers realize the incredible potential of our platform. • This role sits at the center of our company, working across Support, Product, Engineering, Operations, and Sales. • If a high-ownership, customer-facing role in an ambiguous environment is where you thrive - this is the role for you. • You'll work with us in our beautiful, dog-friendly office in West LA. We are also open to working with folks remotely in EST - PST Time Zones, with a preference for EST. • You must apply via Lever to be considered!

Requirements

• 3+ years of experience in a Technical Solutions / Support role in a B2B SaaS environment, involving extensive customer interaction. • Strong technical prowess with 2+ years coding, ideally in JavaScript; experience working with APIs and API documentation; adept at managing and resolving complex system issues efficiently, • Excellent communication skills, capable of effectively collaborating with both technical and non-technical teams. • A proactive problem-solver, consistently seeking ways to improve customer satisfaction and product functionality. • Solid project management skills, with meticulous attention to detail and a capacity to handle multiple priorities.

Benefits

• Comprehensive Benefits: We offer competitive health, dental, and vision insurance plans to keep you and your loved ones covered. • Unlimited PTO: We believe in work-life balance and offer unlimited paid time off to promote personal well-being and relaxation.