Paramount Commerce
Paramount Commerce is a leading payment solutions provider specializing in Pay By Bank services. With over 20 years of industry experience and $100 billion in volumes processed, the company offers innovative payment technologies that are faster, simpler, and more cost-effective than traditional methods. Paramount Commerce's solutions, which include INTERAC® Instant Bank Transfers, help merchants facilitate instant payments, acquire new customers, reduce costs, and enhance customer loyalty. The company is also known for its advanced risk management system, which helps mitigate fraud and improve transaction safety. With an in-house team of experts, Paramount Commerce continuously evolves its services to offer cutting-edge payment solutions and maintain its status as a trusted partner in the industry.
FinTech • Payments • Online Banking Payments • Verification • Risk Management
Manager - Business Customer Operations
March 13
Paramount Commerce
Paramount Commerce is a leading payment solutions provider specializing in Pay By Bank services. With over 20 years of industry experience and $100 billion in volumes processed, the company offers innovative payment technologies that are faster, simpler, and more cost-effective than traditional methods. Paramount Commerce's solutions, which include INTERAC® Instant Bank Transfers, help merchants facilitate instant payments, acquire new customers, reduce costs, and enhance customer loyalty. The company is also known for its advanced risk management system, which helps mitigate fraud and improve transaction safety. With an in-house team of experts, Paramount Commerce continuously evolves its services to offer cutting-edge payment solutions and maintain its status as a trusted partner in the industry.
FinTech • Payments • Online Banking Payments • Verification • Risk Management
📋 Description
• We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. • We have redefined online purchasing by introducing a way to pay directly from a bank account. • We are seeking a Manager, Business Customer Operations to provide leadership and operational support. • Lead, motivate and coach the Tier 2 & Tier 3 Business Customer Operations team. • Own the Customer Operations incident management program for effective experience across the organization. • Collaborate cross-functionally with leaders in Product, Sales and Technology. • Ensure Business Customer Operations team provides swift resolution to critical incidents. • Continuously improve processes and streamline workflows for efficiency and effectiveness.
🎯 Requirements
• 5+ years of relevant experience working directly in a Technical Support, Customer Experience or Client Success leadership role • Experience in leading Escalation teams with a focus on inter-departmental collaboration, incident management & application support • Strengths in communication, executive presence & stakeholder management • Experience in SQL and application support, with proficiency in understanding and writing SQL queries is highly desired • Experience with system monitoring tools and ticketing platforms (e.g., Genesys, ZenDesk, Salesforce), AWS and Grafana • Willingness to work rotating shifts including weekends as we are a 24/7 operation • Familiarity with Rest APIs, Atom, Postman, Linear, Notion, would be an asset • Preference will be given to candidates with experience in FinTech and Payment Operations
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