Senior Analyst - ITSM

October 1

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Parexel

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Regulatory and product development consulting • early phase clinical research • phase II-III clinical research • late phase clinical research • eClinical solutions

10,000+ employees

Founded 1983

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

💰 Venture Round on 1990-01

Description

• In-depth knowledge & hands-on experience in Major Incident Management, Change Management & Problem Management. • Comfortable working closely with technical resources & Team leaders. • Identify opportunities for improving business operations through more effective use of IT resources. • Contribute to the definition and development of worldwide operating procedures and standards. • Prepare process proposals or recommendations especially related to improve efficiency and performance of the IT environment. • The ability to deliver an initiative through to its launch/implementation. • A high level of quality and attention to detail. • Experience in service management, process development, IT operations. • Excellent interpersonal and customer service skills. • In-depth knowledge of industry best practices and service delivery standards. • Strong team spirit. • Excellent written and verbal communication skills. • Excellent organizational skills. • Problem-solving skills. • Ability to communicate complex business challenges in a non-technical and simplified manner. • Creation and management of various monitoring dashboards/presentations. • Evaluated service performance and modified SLA patterns to resolve operational issues. • Able to work under tight deadlines. • Self-motivation and able to take responsibility.

Requirements

• At least ITIL 4 Foundation certified. • Experience leading a multicultural, worldwide team. • Experience successfully evolving IT processes. • BS/BA or relevant work experience. • Strong English written and verbal skills required.