Lead Multimedia Content Reviewer

February 12

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🏰 Missouri – Remote

Although this job is listed in Missouri, this company may be open to hiring remote in other states.

+2 more states

🏄 California – Remote 🏰 Missouri – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟠 Senior

✍️ Content Marketing Manager

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Park IP, a Welocalize company

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Park IP is a leading provider of language and translation solutions specializing in global intellectual property (IP) services and corporate legal matters. The company enables clients to navigate foreign language barriers in a fast-paced global marketplace, ensuring high-quality translations for patent filings, multilingual litigation, and e-discovery. With a focus on technology-driven processes and a network of certified linguists and legal interpreters, Park IP delivers reliable services that help clients protect their intellectual property rights efficiently and effectively.

Patent Translations • IP Translation • Foreign Filing • General Legal Translation • Litigation

1001 - 5000 employees

🤝 B2B

💰 Private Equity Round on 2015-06

📋 Description

• The Welocalize Lead Reviewer is responsible for the overall quality of their language at an account level. • Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards. • Creative writing of marketing content to engage customers. • Proofreading and copy editing of storefront descriptions. • Report any patterns of issues observed to help improve database and product performance. • Test tools to provide feedback for improving efficiency and accuracy. • Performs translations as needed. • Performs review tasks as required. • Quality management planning and execution. • Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account.

🎯 Requirements

• Linguistic tasks • Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards • Creative writing of marketing content to engage customers • Proofreading and copy editing of storefront descriptions • Report any patterns of issues observed to help improve database and product performance • Test tools to provide feedback for improving efficiency and accuracy • Performs translations as needed • Performs review tasks as required • Quality management planning and execution • Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account • Helps define and quality expectations per language (may be in collaboration with the client) • Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary • Ensures language level quality oversight by KPI tracking and status reporting • Plans, performs and tracks LQAs, if applicable • Drives the arbitration process • Joins calls with Apple linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed • Documents meetings with Apple and follows up with linguists to make sure everybody is aligned • Liaison between Apple and the broader Welocalize linguistic team • Ensures Apple’s feedback is implemented • Performs direct reviews with Apple SMEs, where applicable • Manages linguistic assets • Creates and maintains linguistic assets • Maintains client facing documentation • Communicates asset updates to linguistic team • Coordinates the linguistic team • Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and Apple Language Leads • Supports linguists in understanding corrections resulting from the arbitration process • Acts as liaison for terminology, style issues, product features & questions • Responds to content reviewers’ queries • Supports linguists in asking any questions during production and escalates to Welocalize and/or Apple as needed • Profile matching and assigning work/content types to the linguistic team • Guide the linguistic team into identifying the root causes of issues and determining actions for improvement • Supports the onboarding of new linguists (when applicable) • Reviews and evaluates language tests of potential candidates • Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program • Coaches and mentors linguists • Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced • Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team