Scheduling Coordinator - Provider Operations

2 days ago

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Parsley Health

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Supplements • Medical Care • Personalized Health Plans • Health Coaching • In Depth Lab Testing

201 - 500 employees

Founded 2016

⚕️ Healthcare Insurance

🧘 Wellness

💰 Series B on 2020-11

Description

• Manage patient waitlists for our Clinician team • Coordinate with patients over platforms via text and phone call to reschedule, cancel, and fill appointments • Reach out to waitlist patients to fill abandoned appointment slots • Monitor and fill unutilized appointment slots in Clinicians’ schedules • Collaborate with Clinicians and cross functional departments to optimize scheduling and patient experience • Review weekly metrics related to their role including appointment scheduling, cancellations, and utilization rates • Ad Hoc improvement projects related to the Waitlist process, Provider Operations, and across departments

Requirements

• Bachelor’s Degree • 6 months+ experience in a healthcare setting, specifically working directly with a clinical team and/or assisting patients • Proficiency in scheduling software and patient management systems • Strong communication skills and team player mindset • A sense of ownership of assigned tasks, and always looking for the best solution with a proactive, continuous improvement mindset • Flexibility around process and workflow changes

Benefits

• Equity Stake • 401(k) + Employer Matching program • Remote-first with the option to work from one of our centers in NYC or LA • Complimentary Parsley Health Complete Care membership • Subsidized Medical, Dental, and Vision insurance plan options • Generous 4+ weeks of paid time off • Annual professional development stipend • Annual wellness stipend