IT Manager

September 26

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Particle41

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Application Development • DevOps • Data Science

51 - 200

Description

• As an IT Manager at Particle41 you will play a dual role, combining hands-on technical support with IT oversight responsibilities. • This position is responsible for maintaining and troubleshooting the organization's IT systems and infrastructure while also overseeing the implementation of IT policies and strategies. • The IT Manager ensures that all IT operations are efficient, secure, and aligned with the company's goals. • As the company grows, this role has the potential to transition more towards people/department leadership and vision. • Providing the technical support needs of the organization. • Facilitating onboarding (account, email, and laptop provisioning and setup), security, access controls, and offboarding. • Managing Jira helpdesk board and fulfilling helpdesk tickets. • Integrating new SaaS accounts with Particle41 SSO. • Directly manage critical infrastructure, applications, and information security. • Developing IT policies, processes, and documentation, such as knowledge base articles and end-user instructions. • Managing vendor accounts and relationships. • Monitoring vendor performance metrics and SLA compliance. • Implementing IT projects for systems upgrades, integrations, and process improvements. • Establishing IT KPIs and metrics to track progress. • Identifying opportunities for process improvement and cost reduction through consolidation and automation. • Staying current on IT and cybersecurity industry trends. • Providing guidance on IT initiatives across the business. • Reporting on IT status, risks, issues, and achievements to leadership.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. • 5+ years in a combination of the following: • Providing technical support for Mac. • Managing user access in Google Workspace, Microsoft Office 365, Microsoft Active Directory, or similar, including configuration of SSO/SAML integrations. • Managing JAMF MDM platform or similar. • Previous experience with Atlassian Jira for boards/ticketing and Confluence for documentation. • Managing IT processes, infrastructure, and vendor relationships. • Previous public cloud (AWS, Azure, GCP) experience is a plus. • Excellent documentation, communication, and analytical skills. • Strong problem-solving and troubleshooting skills. • Certified (Current or Expired) in at least one of the following or equivalent certifications: Certified IT Manager (CITM), Information Technology Infrastructure Library (ITIL), Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified in Governance of Enterprise IT (CGEIT).