Manager - Service Operations, Northeast

February 5

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PartsSource Inc.

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PartsSource Inc. is a company dedicated to providing a comprehensive network of service technicians and a wide array of medical parts to healthcare facilities. The company connects its clients with evidence-based access to over 5,000 pre-qualified service technicians, ensuring high-quality equipment repairs aimed at maximizing equipment uptime, reducing costs, and improving productivity. PartsSource offers a robust online platform where healthcare providers and partners can order and manage medical replacement parts efficiently. They focus on unlocking financial, clinical, and labor capacity through their innovative Repair & Service Agreements. Furthermore, PartsSource is recognized as one of Newsweek’s Top 200 America’s Most Loved Workplaces for 2024, highlighting their strong company culture and commitment to ensuring healthcare facilities remain operational without interruption.

Batteries • Beds & Tables • Bulbs & Lamps • Cables • Infusion Pumps

201 - 500 employees

⚕️ Healthcare Insurance

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2008-08

📋 Description

• The Manager, Service Operations, is a critical position that is responsible for overseeing our service delivery function externally (meaning, directly with the customer). This role will implement and execute on a best-in-class customer service experience for our healthcare accounts. Responsibilities include, but are not limited to, the deployment of effective processes, technologies, and structures to sustain and continuously improve performance; close collaboration with both internal and external operators to deliver exceptional customer experience; performance management against service key performance indicators; and to drive unparalleled service levels and employee engagement.

🎯 Requirements

• Bachelor’s Degree or equivalent industry experience. • Seven (7) + years of healthcare service delivery / operational experience required. • Experience managing both customer and supplier relationships, including the development of operational strategies (OEM or ISO) preferred. • Ability to communicate professionally with strong written, verbal, and interpersonal skills. • Ability to successfully navigate challenging and sometimes emotionally driven customer situations. • Ability to use a programmatic approach to define a problem, evaluate the facts, and draw valid conclusions with actionable and effective solutions. • Ability to see the big picture while having a clear grasp on the day to day, make improvements, and focus on the growth of the department and organization. • Must be proficient in Microsoft Office Suite, including but not limited to PowerPoint, Word, Excel, OneNote and Outlook. • Must have strong customer service, organizational, and time management skills with the ability to prioritize. • Must be adaptable to change, able to multi-task, and can function well individually or in a team environment. • Must be creative and highly motivated. • Ability to work independently on projects, while being a valuable member of the overall team. • Must be able to lead meetings involving multiple departments and be comfortable presenting ideas/solutions/information to the management team.

🏖️ Benefits

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!) • Career and professional development through training, coaching and new experiences. • Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity. • Inclusive and diverse community of passionate professionals learning and growing together.