Quality Controls Program Director

October 2

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Description

• Responsible for overseeing and driving the development, implementation, and management of programs within the lending organization. • This role ensures that products, services, and processes meet the highest standards of quality and comply with regulatory requirements and industry best practices. • Review all proposed credit programs and new partner on-boarding plans to ensure the appropriate quality assurance and risk management checks and controls are in place prior to launch. • Design, implement, and maintain programs to ensure consistent delivery of high-quality products and services. • Ensure compliance with relevant regulatory requirements, industry standards, and internal policies. Stay updated on changes in regulations and incorporate necessary adjustments into programs. • Identify areas for process improvement and lead initiatives to enhance efficiency, effectiveness, and quality. Utilize data-driven approaches and methodologies. • Develop and monitor key performance indicators (KPIs) representing 4 critical dimensions – quality, financial, throughput and risk. Prepare and present reports on quality performance, trends, and issues to management. • Identify potential risks related to quality and implement strategies to mitigate those risks. Manage quality-related issues and provide resolutions in a timely manner. • Collaborate with other business units to ensure quality requirements are integrated into all aspects of operations. • Identify training needs and develop training programs to enhance the quality competencies of employees at all levels. • Other duties as assigned.

Requirements

• Bachelor's degree or equivalent education and work experience. Master's degree preferred. • Typically, 8+ years’ experience in a variety of roles in the financial services industry, with emphasis in Lending disciplines • Strong understanding of industry compliance standards and guidelines • Proficient communicator with executive and senior level management • Quality Management • Strategic Vision • Analytical and Problem-Solving Abilities • Regulatory Knowledge and Compliance • Communication and Collaboration

Benefits

• Health insurance • 401(k) retirement benefits • Life insurance • Disability benefits • Paid time off • Annual performance-based incentive opportunity.