Customer Care Specialist, German Speaking

September 18

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Patrique Mercier Recruitment

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Description

• Respond to customer inquiries via phone, email, and chat in a timely manner. • Deliver accurate information about our products and services, actively promoting customer understanding. • Troubleshoot and resolve customer issues while maintaining a positive demeanor. • Document customer interactions and feedback in the CRM system. • Collaborate with colleagues to streamline processes and improve service quality. • Engage in continuous learning about products, company policies, and industry trends. • Meet performance targets and contribute to overall team success.

Requirements

• Fluency in both German and English, with strong communication skills. • Prior experience in customer service or related fields is preferred. • Excellent problem-solving abilities and a customer-first mindset. • Proficient with computer software and customer support systems. • Ability to multitask and manage time effectively in a fast-paced environment. • Detail-oriented approach with a passion for delivering high-quality service. • Team player with a positive attitude and strong interpersonal skills.

Benefits

• Private Health Insurance • Training & Development • Performance Bonus • 2 Extra Salaries Per Year • Fully Paid Training • Great Salary • Fully Paid Relocation Package ( flight, transfer and hotel )