Senior Director, Product Operations

2 days ago

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Financial services innovation • Financially underserved • Alternative financial services • ACH • Credit

201 - 500

Description

• Develop and optimize end-to-end product development processes, ensuring efficiency and alignment with business goals. • Define overarching playbook of functions and activities to be orchestrated as part of product launches, and standardize business processes, such as planning, product enablement and driving adoption, roadmap execution and reporting to facilitate and support product development. • Develop, implement and continuously refine best practices, continuing education to improve product lifecycle management efficiency and effectiveness. • Define key performance indicators (KPIs) for product operations and establish mechanisms for tracking and reporting. • Analyze KPI data to identify areas for improvement and make data-driven decisions to optimize product processes. • Define, implement, and manage the product management tool stack: roadmap development, task/project management, customer and user feedback, product analytics, product performance monitoring, experimentation, knowledge base, etc. • Lead a high-performing product operations team, fostering a culture of collaboration, innovation, and continuous improvement. • Setup and manage Product Management training and onboarding programs to support Product Management. • Establish and maintain accountability frameworks to ensure team members meet project timelines and deliverables. • Implement performance metrics and conduct regular performance reviews to drive continuous improvement.

Requirements

• 10+ years of experience in a leadership role within product operations, preferably in high-growth or fintech industries. • A proven track record of driving product operations strategies, improving product delivery efficiencies, and leading cross-functional teams. • Deep understanding of product development lifecycles, agile methodologies and industry best practices. • Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams. • Strong background in process optimization. • Demonstrated ability to define and track key performance indicators (KPIs) relevant to product operations. • Proven experience in using data and analytics to identify bottlenecks, enhance product lifecycle management, and inform strategic decisions to optimize processes. • In-depth understanding and practical experience with frameworks and methodologies such as Agile, Scrum, or OKRs. • Hands-on experience working with Jira, Confluence, and other collaboration tools to manage projects, track progress, and report on key milestones and outcomes. • Proven ability to thrive in fast-paced, dynamic environments where priorities and projects may shift frequently.

Benefits

• Base salary per year (paid semi-monthly) • Fast-paced and professional work culture • Stock options with standard startup vesting - 1 year cliff; 4 years total • $50 monthly communication expense stipend to go towards your phone/internet bill • $250 stipend to enhance your WFH setup • Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) • Premium medical benefits including vision and dental (100% coverage for employees) • Company-sponsored life and disability insurance • Paid parental bonding leave • Paid sick leave, jury duty, bereavement • 401k plan • Flexible Time Off (our team members typically take off ~3-4 weeks per year) • Volunteer Time Off • 13 scheduled holidays • Quarterly in-person team meet-ups (2-3 days, company paid)