Paystone
Paystone is a comprehensive integrated platform that offers businesses robust solutions for payment processing, gift cards, loyalty programs, and marketing automation. The company provides various tools, including payment terminals, e-commerce capabilities, virtual terminals, and POS systems, designed to streamline business operations and enhance customer engagement. Paystone's services aim to boost sales, increase customer visits, and improve customer loyalty by combining real-time reporting and analytics with flexible payment options. With a strong presence in North America, Paystone supports over 35,000 businesses, offering them opportunities to grow with secure, automated, and efficient solutions.
Retention Specialist - Bilingual
Yesterday
Paystone
Paystone is a comprehensive integrated platform that offers businesses robust solutions for payment processing, gift cards, loyalty programs, and marketing automation. The company provides various tools, including payment terminals, e-commerce capabilities, virtual terminals, and POS systems, designed to streamline business operations and enhance customer engagement. Paystone's services aim to boost sales, increase customer visits, and improve customer loyalty by combining real-time reporting and analytics with flexible payment options. With a strong presence in North America, Paystone supports over 35,000 businesses, offering them opportunities to grow with secure, automated, and efficient solutions.
📋 Description
• Efficiently manage time and prioritize high-priority client requests. • Ensure prompt and responsive communication with all clients to support retention efforts. • Focus on reducing closure requests and prioritizing long-term account retention. • Handle inbound and outbound client interactions through the CRM. • Manage support team requests via phone and email, providing solutions and guidance. • Lead and execute ongoing client engagement campaigns that drive retention and satisfaction.
🎯 Requirements
• Strong communication, persuasion, and problem-solving abilities. • Proven experience in customer service, with a track record of client retention. • Strong written and verbal communication skills in both English and French. • Experience in a call center environment, preferably within customer support. • Background in the payments or fintech industry is an asset. • Proficiency in CRM tools, preferably Salesforce. • Strong critical thinking and decision-making skills to support client needs.
🏖️ Benefits
• Compensation tied to market data • We reward for contribution • Everyone gets equity • Flexible Time-off • We’re committed to career development • Work from home
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