Customer Service Representative

November 27

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $25 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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PayZen

WebsiteLinkedInAll Job Openings

Healthcare • Financial Services • Fintech • HealthTech • Payments

11 - 50 employees

💳 Fintech

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Description

• PayZen customer service is the heart of our operations; we assist patients in setting up payment plans through our platform. • Looking for a Customer Service Representative who wants to make a difference to the patients and providers we serve. • You’ll do great if you’re a creative problem-solver, proactive, and can work independently. • Mix of inbound support, outbound communication, and engagement with cross-functional teams as the voice of our customers. • To be successful, possess the ability to handle multiple tasks, work well in teams, and communicate effectively.

Requirements

• Passion for helping patients • Strong customer service orientation and problem-solving skills • Minimum 3 years contact center experience (preferably in payment plan servicing) • Preference for candidates with FinTech and/or healthcare revenue cycle experience • Experience collaborating with various internal teams • Ability to work independently • Experience working remotely • Adaptability to change including job processes/tools and schedule flexibility

Benefits

• Competitive pay • Employer-paid healthcare • Stock options • Flexible lifestyle that fits the modern work-life balance • Opportunity to positively affect the lives of thousands of patients • Join a high-growth company at an early stage • Highly skilled co-workers • Impact company values and culture