Customer Service Representative

2 days ago

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PayZen

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PayZen is a company specializing in AI-powered patient financing solutions that aim to improve patient payment rates and satisfaction in the healthcare industry. Their platform offers intelligent payment options and end-to-end automation to hospitals, health systems, and physician groups. By leveraging advanced AI technology and data analytics, PayZen enables faster collections while reducing administrative burdens, leading to a significant lift in patient payment collections and satisfaction scores. Their integrated, digital-first solution allows patients to easily enroll in payment plans, increasing affordability and reducing bad debt for healthcare providers.

Healthcare • Financial Services • Fintech • HealthTech • Payments

11 - 50 employees

💳 Fintech

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

📋 Description

• About PayZen • PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors, including NEA, SignalFire, Viola Group, and 7Wire Ventures. • We are seeking a proactive, creative problem solver Customer Service Representative to support patients in setting up payment plans through our platform and serve as the voice of our customers. This role will play a key part in delivering a seamless patient experience through a mix of inbound support, outbound communication, and collaboration with cross-functional teams. We are looking for team members who are passionate about contributing to the growth of a product that’s improving access to healthcare for all Americans. • In this role, you will report to the Head of Servicing and Operations on the Servicing team, collaborating closely with cross functional teams. This is an exciting opportunity to be part of a mission-driven organization poised for significant growth.

🎯 Requirements

• 3+ years of contact center experience (preferably in payment plan servicing) • Passion for helping patients and making a positive impact • Strong customer service orientation with excellent problem-solving skills • Experience collaborating effectively with cross-functional internal teams • Proven ability to work independently and resolve issues with minimal supervision • Comfort working in a remote environment with reliable communication and accountability • Adaptability to change, including evolving processes, tools, and schedules • Flexibility in work schedule to support business needs

🏖️ Benefits

• An opportunity to positively affect the lives of thousands of patients • A chance to join a high-growth company at an early stage • Contribute to the development of a product that revolutionizes medical payments in ways never seen before • Become a key member of a collaborative, high performing team, shaping its growth and success • Competitive pay, benefits and stock options