Solutions Engineer

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PDQ

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Description

• Assisting PDQ customers with questions and issues • Creating and maintaining documentation and content • Being on the front line for bug reports • Fielding feature requests and feedback from customers and internal departments • Lending a helping hand to other teams and departments

Requirements

• Exceptional troubleshooting and problem-solving skills • Eager to learn and collaborative • Thorough understanding of Windows, Active Directory, DNS, networking, credentials, Group Policy, and LAPS • Experience using macOS or iOS • Working knowledge of PDQ Connect, PDQ Deploy, and PDQ Inventory, or similar agentless or agent-based Windows device management platforms • Demonstrated experience with agent-based deployment solutions besides PDQ Connect (SCCM, ConnectWise Automate, Kaseya VSA, Intune, etc.) • Expert-level knowledge of how to silently install/deploy Windows applications in a variety of ways outside of using PDQ products • Demonstrable experience with security scanning and remediation software (MS Defender, Tenable, Nessus, Rapid7, etc.) • Scripting experience using PowerShell (or Bash or Python)

Benefits

• 4-Day Work Week • Managers who champion professional development • 100% Premium Coverage for medical, dental and vision for you and your dependents • 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance • Company Match of the first 6% of your employee deferrals • Flexible Paid Time Off Policy that treats you like the adult that you are • Health Savings Account (HSA) and wellness incentives • Quarterly Company Values Award (team member nominated)