Client Success Manager - AI-Powered Healthcare

5 days ago

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Catena

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Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

2 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruitment

📋 Description

• Role: Account Executive • Work Arrangement: Fully remote, overlapping EST working hours • Job Type: Independent Contractor, Full-time • Work Schedule: 40 hours per week, US-based or overlapping with US business hours. • Locations: Remote, open to candidates in the Philippines • About Pearl Talent: Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. • Why Work with Us? We mean what we say that we're building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat. • About the Company: A leading innovator in the healthcare space is leveraging AI to provide clinical and back-office support for providers. Their technology enhances efficiency, improves patient outcomes, and streamlines administrative workflows, enabling healthcare professionals to focus on delivering exceptional care. • Role Overview: Serve as the primary point of contact for assigned healthcare provider clients. Develop and maintain strong relationships with clients, ensuring high satisfaction and retention. Act as a strategic partner to clients, understanding their business goals and proactively offering solutions. Onboard new clients, providing education and training on Flagler Health’s AI-driven solutions. Monitor and analyze client usage data to identify opportunities for improvement and upselling. Work cross-functionally with internal teams (sales, product, and engineering) to address client needs. Provide ongoing support, troubleshoot issues, and escalate concerns as needed. Track and report key performance metrics related to client success and engagement.

🎯 Requirements

• Proven experience in account management, client success, or a similar role within healthcare, SaaS, or AI-driven solutions. • Proven experience in healthcare • Strong ability to build and maintain relationships with healthcare providers. • Excellent communication and problem-solving skills. • High adaptability in a fast-paced, technology-driven environment. • Data-driven mindset with a proactive approach to client success. • Nice-to-Haves: • Experience working with AI-powered healthcare solutions. • Background in SaaS or digital health platforms. • Familiarity with CRM tools like Salesforce or HubSpot. • Understanding of clinical workflows and provider pain points.

🏖️ Benefits

• Remote Work: Fully remote—work from anywhere • Generous PTO: 10 days PTO per year, plus public holidays and sick leave • Direct Mentorship: Grow through guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Work and connect with professionals around the world • Work-Life Balance: Balanced schedules that support a healthy work-life balance.