Technical Support Lead

September 27

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Description

• Work Arrangement: Fully remote, overlapping with PH working hours. Must be open to weekend work as needed. • Job Type: Independent Contractor, Full-time. • Salary Range: Up to $1,700 USD per month, depending on skills and experience. • Work Schedule: 40 hours per week, Monday to Friday (PH hours) with potential weekend work. • Locations: Remote, open to candidates in the Philippines. • About Pearl Talent: Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. • Why Work with Us?: We provide you with attainable retention bonuses in addition to community oriented opportunities like an annual retreat. • About the Company: This company is on a mission to revolutionize the construction industry by leveraging AI to streamline blueprint analysis and material estimation.

Requirements

• Experience: 2+ years in Technical Support or Customer Support, Software System Support, or a related role, preferably in tech or SaaS environments. • Technical Expertise: Strong understanding of software systems and the ability to troubleshoot technical issues effectively. Familiarity with cloud-based platforms and ticketing systems is a plus. • Communication: Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely to both technical and non-technical audiences. • Problem-Solving: Strong analytical and troubleshooting skills, with a proactive approach to identifying and resolving issues. • Customer Focus: A customer-centric mindset with a passion for helping clients achieve their goals and maximize platform value. • Organization: Highly organized with the ability to manage multiple client issues and priorities while maintaining high-quality service. • Nice-to-Have: Experience with Remote Teams, Product Training Experience, SaaS Platforms.

Benefits

• Competitive Salary: Up to $1,700 per month, based on experience and skills • Remote Work: Fully remote—work from anywhere • Generous PTO: Ample paid time off to rest and recharge • Health Coverage: HMO coverage after 3 months for full-time employees • Direct Mentorship: Grow through guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Work and connect with professionals around the world • Work-Life Balance: Flexible hours that support a healthy work-life balance